CCS/MSP-EXP430FR2433: TI Cloud Bridge problem

Hi Douglas,
I escalated the issue to our engineering team and will let you know of any response I get.

Thanks
ki

Hi Douglas,

Let's take Chrome as an example. The "step 1" button is supposed to take you to here: chrome.google.com/.../pfillhniocmjcapelhjcianojmoidjdk and there should be an "Add to Chrome" button in the top right. If you follow the instructions for adding the extension, it would get added and appear in the chrome://extensions/ URL.

We need the extension to allow the rest of the app to work. As you noticed, it will keep asking you if the extension cannot be found.

If the extension is not being added when you click the step 1 button, could you confirm whether you may have permission restrictions on making browser changes?

Hello,

When I click the "step 1" button, nothing happens.
Actually, to be more precise, a little text or data is sometimes seen flashing across at the bottom right of the screen - maybe it relates to writing to the log file.
It comes and goes so quickly that I can't see the details.

Certainly, there is nothing like the opening of the Chrome screen you illustrate in the provided link: chrome.google.com/.../pfillhniocmjcapelhjcianojmoidjdk

As I previously wrote, I was able to subsequently add that app manually from within Chrome itself - that process involved the same or similar screen as you illustrate.

Even having manually added the TI app, the CCS system does not consider that Step 1 has been completed.

Consequently, I also then tried deleting the app from within Chrome, hoping that Step 1 would do its job by properly installing it and CCS would then know that the app was present.

You ask whether I may have permission restrictions on making browser changes.
I don't understand how I could check that.
However, I am working on my own computer and can either log in under my user name or as Administrator.
No special limitations have defined on this Windows 10 machine.
As I explain above, I was able to add that app manually from within Chrome itself - that seems to demonstrate that there are no permission restrictions.

I also ensured all aspects relating to the browser settings are as defined in the TI help file.

Best Regards,
Douglas

Thank you for the detailed reply. As you say, you have full access to your PCs resources so there should be no permission issues. It should not matter if you install the TICloudAgent Bridge extension manually (as you did) or through the step 1 link.  There is something wrong here though since the step 1 link does not take you to the google download location and the extension is not detected by the TI web page.  I think we need to figure out what is affecting the extension install.

If you type "chrome://extensions/" in the URL bar, could you check that the TICloudAgent extension is enabled?  Could you also have a look at any other enabled extensions that could potentially be interfering?  I have not heard of any issues with other extensions, but maybe there is something in your environment that we haven't seen yet. I wish I could be more specific, but I don't know what exactly what to look for. Perhaps you have something installed that interacts with opening new URLs? If you see anything suspect, you could temporarily disable that extension and try the dev.ti.com page again.

As I previously wrote, the "step 1" button is ineffective whether Chrome, Firefox or Safari is set as the default browser.

You write that

> It should not matter if you install the TICloudAgent Bridge extension manually (as you did) or through the step 1 link.

Consequently, I manually installed in Chrome.

[It does not seems to be possible to find the app from either Firefox or Safari.]

ChromeExtensions.png

This shows the installed apps.

This is the result of typing "chrome://extensions/" in the URL bar

I have not myself installed any apps, apart from this TICloudAgent Bridge.

ChromeTICloudAgent.png

This shows the installed app after pressing details.

I changed the "Allow in incognito" to be blue.

I don't understand the explanation of what this "Allow in incognito" implies.

Anyway, I have tried with it for both on and off.

CCS continues to not work properly, i.e., the window with the two steps reappears yet again!

P.S.
I also tried with all those other apps seen in ChromeExtensions.png disabled, i.e., only with the TICloudAgent app enabled.

Hello Andy,

I have spent a lot of time trying various things in an attempt to get around the problem (but without any success).
In particular, I deleted all but the TI app in the browsers, uninstalled and reinstalled various programmes, removed/ uninstalled numerous Windows bloatware programmes that were not being used, etc.
I also disabled all aspects of Windows Defender (inc. its firewall and everything else).

I should appreciated if you could investigate the problem based on the following observations:
(the log file now seems different from that which I previously posted)

With Chrome set as the default browser:
[The TI app had been manually added to Chrome.]

ticloudagent_install_ForChrome161218.log
Near the end of the log file:
[No error messages are seen in the first part of the file - if you need, I can post the complete file]
...
Certificate "Texas Instruments Incorporated" already in store.
CertUtil: -addstore command completed successfully.

Script stderr:

Installing target support (This may take some time)
Executing C:\Users\Douglas\TICloudAgent/node.bat
Script exit code: 1

Script output:
no valid command line parameter passed

Script stderr:
Program ended with an error exit code

Error running C:\Users\Douglas\TICloudAgent/node.bat : Program ended with an error exit code
Creating Uninstaller
Creating uninstaller 25%
Creating uninstaller 50%
Creating uninstaller 75%
Creating uninstaller 100%
Uninstaller icon changed
Installation completed
Log finished 12/16/2018 at 08:19:25

The same log file was also generated when ticloudagent__2.exe was "run as administrator".

-------------------
I had previously uninstalled the Firefox browser.
I now reinstalled Firefox.
Looking at its settings, it already "knew" of the existence of the TI app.

Firefox was then set as the default browser and CCS run again.

What appears to be the same log file was then generated when ticloudagent__2.exe was "run as administrator".
The conclusion is that ticloudagent__2.exe is not concerned of (probably not aware of) which browser is present or set as default.

--------------------
node.bat contains:
@echo off
set PATH=%~dp0\util;%PATH%
reg Query "HKLM\Hardware\Description\System\CentralProcessor\0" | find /i "x86" > NUL && set OS_BIT_SIZE=32||set OS_BIT_SIZE=64
C:\Users\Douglas\TICloudAgent/node C:\Users\Douglas\TICloudAgent/src/installer/cli.js --installer ticloudagent__2.exe --quiet true

---------------------
e2e.ti.com/.../2264910
This thread mentions some aspects, which led me to do the following:

---------------------
I tried running node.bat from Windows PowerShell:

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.
PS C:\WINDOWS\system32> C:\Users\Douglas\TICloudAgent/node.bat
no valid command line parameter passed

---------------------
I also tried running C:\Users\Douglas\TICloudAgent/ticloudagent.bat from Windows PowerShell:

PS C:\WINDOWS\system32> C:\Users\Douglas\TICloudAgent/ticloudagent.bat
{"port":53403,"version":"4.7"}

[Then it seems to hang, i.e., the PowerShell C:\WINDOWS\system32> prompt doesn't return.

The fault description remains as I previously posted, i.e., "TI Cloud Agent Installation" screen continually appears in "Resource Explorer",
even after running ticloudagent__2.exe

Best Regards,
Douglas

Hi Douglas,
Sorry for the delayed response. The issue is still under investigation, but frankly we are running out of troubleshooting ideas. We are still looking but if do not make any further progress, we may have to request to have a webex with you to debug the issue in your environment. Sorry for the inconvenience

Thanks
ki

Hi Douglas,
Are you still experiencing this issue? If so, I'd like to propose a webex with our engineers here so that they can look at the issue in your environment. If a webex works for you, please let me know, along with a good time for your.

Thanks
ki