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CCS/CCSTUDIO: Code Composer Studio not finding C2000Ware tools

Part Number: CCSTUDIO
Other Parts Discussed in Thread: C2000WARE

Tool/software: Code Composer Studio

On a Windows 10 machine I installed Code Composer 9.3 along with the packages C2000Ware_3_01_00_00 and C2000Ware_2_01_00_00. However, Code Composer would not recognize either C2000Ware package. I verified this in Code Composer by selecting the menu item "Window" then navigating  Preferences->Code Composer Studio->Products. Under "Installed Products" XDCtools was listed but not C2000Ware. I tried adding the following directories to the "Product discovery path"  

C:\ti\c2000

C:\ti\c2000\C2000Ware_2_01_00_00

C:\ti\c2000\C2000Ware_3_01_00_00

and then I selected "Refresh" but nothing showed up in the installed products.

So I found the post 

https://e2e.ti.com/support/tools/ccs/f/81/p/880634/3257831?tisearch=e2e-sitesearch&keymatch=c2000ware%2520metadata#3257831

who said they fixed it "by renaming "metadata/tirex" at the root of the C2000Ware installation as ".metadata/.tirex" "

So I checked both C:\ti\c2000\C2000Ware_2_01_00_00 and C:\ti\c2000\C2000Ware_3_01_00_00. Both of their metadata/tirex did not have the leading period. So I also renamed the directories and code composer recognized both in the installed products. I then checked another computer which works and it also had the leading period.

Why is are the installers for C2000Ware failing to correctly name the metadata directory and breaking code composer?

Thanks, Paul

  • Hi Paul, 

    Did you install C2000Ware from Resource Explorer or did you manually download the installer and run it yourself?

    I assume the latter based on where C2000Ware got installed but would like to confirm.

    Thanks

    ki

  • Yes I had manually downloaded the installer and ran them myself.

  • Odd, I manually downloaded and installed C2000Ware but CCS autodetected it fine. The .metadata folder was named correctly in my case. Did you download C2000Ware recently? 

  • I downloaded both C2000Ware_2_01_00_00_setup.exe and C2000Ware_3_01_00_00_setup.exe on 3/31. The order of events were:

    1. The computer started with CCS v8 and C2000Ware version 1 something.

    2. I upgraded CCS to version 10 with CCS10.0.0.00010_win64.zip and rebooted the machine

    3. I downloaded and installed C2000Ware_3_01_00_00_setup.exe

    4. Only version 1 of C2000Ware  was showing up in CCS v10. I thought this was a problem with CCS version 10 so I:

    5. Uninstalled CCS version 8 and rebooted the machine.

    6. Uninstalled CCS version 10 and rebooted the machine.

    7. Uninstalled both C2000Wave version 1 and 3 then rebooted the system

    8. I deleted the remaining directories and the workspaces

    9. I installed CCS v9 using CCS9.3.0.00012_win64.zip and rebooted the system

    10 I installed both both C2000Ware_2_01_00_00_setup.exe and C2000Ware_3_01_00_00_setup.exe  and rebooted the system

    11. Now no versions of the C2000Ware tool showed up in CCS v9

    12. I renamed the metadata directories then it worked.

    Do the C2000Ware_XX_setup.exe programs create a log of the installation process? When do they create and rename the metadata directories? One difference between this machine and the other Windows 10 machine where it worked is that I had to install all the software using a "run as administrator option" Could that cause problems with the C2000Ware_XX_setup.exe programs?

    Thanks for your help, Paul

  • Paul Otto said:
    One difference between this machine and the other Windows 10 machine where it worked is that I had to install all the software using a "run as administrator option" Could that cause problems with the C2000Ware_XX_setup.exe programs?

    I was actually thinking of something along those lines. I'll need to run some experiments to see if I can reproduce the issue. 

    To confirm, both CCS and C2000Ware installers were run as admin?

  • Yes they were all run as admin using the "Run as Administrator" option you get when you right click on the installation program. Also I just logged into the Administrator account and saw that that Code Composer put the desktop shortcut there. Also I used the default install locations which are:

    C:\ti\ccs930

    C:\ti\c2000\C2000Ware_2_01_00_00

    C:\ti\c2000\C2000Ware_3_01_00_00

    Cheers, Paul

  • Thanks Paul. We are investigating. 

  • I noticed that while the installer is running, it creates the metadata/tirex folders without the preceding period. Then right at the end of the installation, the folders appear to get renamed to have the preceding period. I'm guessing that this last step did not execute during your installation, hence the issue you see. I'm not sure why it happened to you for both v3.1.0 and v2.1.0. That indicates that it was not a "one off" in your environment. That last step in the installer seems to cause issues in your environment. 

  • That is good to know about it renaming the directories at the end of the process. Did you run the installer with the run as administrator?

  • I tried both with admin and without.

    Check out the 10 second mark of this video:

    /cfs-file/__key/communityserver-discussions-components-files/81/c2000ware.mp4

    Notice the rename that happens in the explorer window on the right side (that is for the current installation).

  • Nice idea to capture with the video. Since you've tried it with admin and without I agree that it is most likely just and issue with that computer. I would like to leave this issue open until early next week because I want to try the admin install on another computer for another data point before the issue is closed. I'll post my findings next week and then close the issue if I don't have any problems. Thanks for your help on this. Cheers, Paul

  • Paul - we have found some other people who ran into a similar issue. In their cases, when running the C2000ware installer as admin (right-click and select "run as administrator"), the issue went away. I'm unsure why this did not work for you.

    In any case, we are looking to see if we can avoid the need to rename the folder during the installation process.

    Thanks

    ki

  • This is apparently a known issue for the C2000 team. They have a bug to fix this. The tracking ID for it is: C2000WAREPKG-245

    Note that since this was an internally filed bug, the ID is not visible on our public portal. But it is good to know the ID for your own reference.

    Thansk

    ki

  • Ki, That is great to know and I consider this resolved since they are tracking it. Thanks for all your work on this.  Cheers, Paul