• Resolved

WEBENCH® Tools: WEBENCH Allegro Connector

Intellectual 290 points

Replies: 16

Views: 225

Tool/software: WEBENCH® Design Tools

Hello,

During install after I paste the my own licence key, I got message the key is invalid..

What could be the problem while the key is just copy paste from the link..?

Regards,

Adam

  • Hi Adam,

    We have forwarded your query to the concern team. The team will get back to you on this.

    Thanks & Regards,

    Praveen 

  • In reply to Praveen Badiger:

    I have the same issue.  the activation key link didn't work in Internet Explorer.  Pasting the link in Chrome, I got the activation code.  <Ctrl>C, <Ctrl>V into the activation key window returns

    "Activation Key Invalid".  Verified all digits copied & pasted.  Needed to enter my corporate sign-in password to run with elevated (administrator) privileges.

    Thanks,

    -Rick

  • In reply to Rick Church:

    Exactly the same here with IE and Chrome.

    Are you saying that with administrative privilages it works? Not in my case..

    Thanks,

    Adam

  • In reply to adam:

    Adam,

    Can you please share your OS version and Allegro version details ?

    Best Regards,

    Srikanth Pam

  • In reply to Srikanth Pam:

    Hi Adam,

    We have fixed this issue. Could you please try again to activate the license?

    Thanks & Regards,
    Praveen

  • In reply to Praveen Badiger:

    Hi,

    Thank you!

    The licence is working, product activated.

    However I can't see the WEBENCH Toolbar in Allegro.

    Should I do some other actions apart instal, activation and eventual machine restart?

    Regards,

    Adam

  • In reply to adam:

    OrCAD Capture CIS 16.6-S086

    Win7 64bit

  • In reply to adam:

    Hi Adam,

    The WEBENCH toolbar should appear once the Allegro tool is restarted. Could you please restart the tool and try again?

    Thanks & Regards,
    Praveen B

  • In reply to Praveen Badiger:

    Hi,

    did it several times already. No results.

    Adam

  • In reply to adam:

    Hi Adam,

    Could you please reinstall the WEBENCH connector and try again?. Please let us know if you are still facing the same issue.

    Thanks & Regards,
    Praveen