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cc2650 SensorTag blinks 3 times, then pauses.

user4478395
Prodigy 50 points

Hello, working with iOS.  TI app does not not find sensorTag, sensorTag does blink green, in segments of 3 in a row, or 1 followed by a long pause. I have 5 other sensorTags that all blink green at regular intervals when emitting advertising data.  I do not have a debugger and just purchased these new.

video - 

Thanks,

Travis

  • 0
    TI__Mastermind 25035 points
    Hi,

    It might be loaded with a different software, did the product come with a manual describing how to change the software?

    Best wishes
  • 0
    TI__Guru** 105180 points
    Hello Travis,

    In addition, please try the factory reset procedure which is described under "Use of buttons" in the SensorTag User's Guide on the TI BLE Wiki.

    Best wishes
  • 0 in reply to Zahid Haq
    Prodigy 50 points

    It did not come with a manual on how to change the software on the device.  the wiki docs say - 

    • Both buttons pressed for six seconds: factory settings are restored, i.e. the BLE image programmed at the factory is loaded from external flash and executed. This operation is only recommended if you have are using a ZigBee image and want to return to BLE operation.

    this does not fix the problem.  I called TI sales to request a return of the item and was denied, even though I had just received them in the mail.

  • 0 in reply to JXS
    Prodigy 50 points
    I did try this

    *Both buttons pressed for six seconds: factory settings are restored, i.e. the BLE image programmed at the factory is loaded from external flash and executed. This operation is only recommended if you have are using a ZigBee image and want to return to BLE operation.
  • 0 in reply to user4478395
    TI__Guru** 105180 points
    Hello,

    To eliminate a low battery issue, please try swappign the battery from a known good SensorTag to this unit. If you still observe the same behavior, it appears your unit was not programmed properly. I apologize for the inconvenience. Assuming you purchased these units from the TI eStore, please contact them for an RMA or exchange. You can reference this thread.

    Best wishes