TLV7031-Q1: TLV7031-Q1 VCC short to Vbat failure mode

Part Number: TLV7031-Q1

Tool/software:

Hi team,

My customer is using TLV7031-Q1 in their system. They have found one failure mode of VCC short to 16V. The actual measurement is ~10V (because there's resistor in between). Could you please share if the IC will be damaged this way and what's the failure mode? 

Thanks

Scarlett