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Original question:

PGA309EVM-USB: : Check Hardware Connection and Reboot the Software

PGA309EVM-USB: unable to connect with the software

david damon
Prodigy 10 points
Part Number: PGA309EVM-USB

Hello,

I have exactly the same problem that the thread "PGA309EVM-USB: : Check Hardware Connection and Reboot the Software"

with the same wrong PID : "USB\VID_0451&PID_2136\6&21B6B045&0&2" instead of "a PID of 0x2F90, 0x2F91, 0x2F92, or 0x2F93".

i wait the instructions.

Regards.

  • 0
    TI__Mastermind 49455 points

    Hello David,

    Please verify the following:

    1) Can you please verify all jumpers on the PGA309EVM and the USB DAQ board are in the correct.  Specifically, Can you please verify/confirm on the USB DAQ board that  JUMP3 is in the EE_ON position as shown below? I have seen a couple of USB DAQs that are configured with the wrong jumper settings causing this issue.  Please see the image below, with the jumpers highlighted in red.

    2)  When installing the software, it is important to run the installer executable with administrator privileges. You could attempt to uninstall the software and reinstall as administrator.  To uninstall the software, navigate to Control Panel -> Uninstall or change program and right click on PGA309EVM-USB and click uninstall.  To re-install the software with administrator privileges, download the PGA309EVM-USB software from http://www.ti.com/lit/zip/sboc320 and save the file on your PC.  Unzip the sboc320 folder, and navigate to the setup.exe file.  Right click on the setup.exe and select Run as administrator.  Follow the prompts to complete the installation.

    If after setting up the jumpers, and re-installing the software with administrator privileges, the issue persists, please let me know.

    Thank you,

    Kind Regards,

    Luis