Could you please let me know the possible reason why the GUI shows "EVM status: communication error" and how to resolve this?
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Does the USB-AudioEVM show up in the Sound, video and game controllers section in the Device Manager?
You may need to uninstall and then reinstall the software. If the USB-AudioEVM does show up as shown above, have you tried a different USB port on the PC?
Sorry, let me correct myself. My customer succeeded to initialize the codec by plugging and unplugging, but it still shows the "communication error" status.
Anyway, from the above thread, I found the support of this EVM software is very problematic.
Does my customer need to update the FW and then use Windows 7 and change the language to English?
My customer spent a lot of time by debugging this and I'm very concerned how we can resolve this without wasting my customer's time.