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PPC3-EVM-MB: Access Denied Purepath

Genius 9880 points
Part Number: PPC3-EVM-MB


Customer is having trouble with the EVM and purepath, below is the details.

 I see the ti usb audio but nothing works with TSA2x63EVM , its connected but no audio of the speaker

This is the message from pure path when i try to sign in

Access Denied
You don't have permission to access ""> on this server.
Reference #18.37507368.1625560979.5281a90e