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TAS6424EQ1EVM: Device not detected by PC

Genius 14159 points
Part Number: TAS6424EQ1EVM

Hi Experts,

Seeking your assistance on this query about TAS6424EQ1EVM installation as the customer unable to detect this to PC.

They installed the software, now trying to connect the EVM as point “3.5 TAS6424E-Q1 EVM Start Up” in “Users Guide” says but when we turn on the PSU the computer does not recognize the device.

Is there any necessary to install a driver or something else in order to make a properly communication?

Regards,
Archie A.