Other Parts Discussed in Thread: TAS2781
Tool/software:
I loaded a request for TAS2764-SW access (software export control request) in mid-May and it has been refused. Previously we did some work using the TAS5925M/P and were granted access and PPC3 support without difficulty. For one particular use case, the single channel TAS2764 may be a better fit, but we have no idea what is inside the DSP block. Asking for secure access seemed like the next logical step. I am confused by the interaction that has followed and would appreciate your help. The dialogue in summary is as follows:
TI Customer Support:
Thank you for your patience while we reviewed your request regarding TAS2764-SW. I regret to inform you that we cannot grant access at this time. We apologize for any inconveniences caused. However, we encourage you to apply for access again in the future when circumstances change. We value your interest and appreciate your patience and understanding in this matter. If any clarification particular to this request is needed, please reply to this email within the next 5 days and let me know before the case is closed by the system
Me:
Thanks for letting me know. I’d be interested to know what the problem was with my request. Do we need to purchase a dev board for the TAS2764 before we can receive any support for example. We are in the early stages of development for a potentially high-volume product that is cost sensitive. This part could be a good fit. I can’t determine from the data sheet what functions are provided by the DSP block (Audio Engine + Filters). We need a number of delay stages and biquads. There just isn’t enough detail for me to make any decisions. Should I just drop this part and move on? Please advise.
TI Customer Support Response:
Thank you for your patience while we reviewed your request regarding TAS2764-SW. I regret to inform you that we cannot grant access at this time. We apologize for any inconveniences caused. However, we encourage you to apply for access again in the future when circumstances change. We value your interest and appreciate your patience and understanding in this matter. If any clarification particular to this request is needed, please reply to this email within the next 5 days and let me know before the case is closed by the system.
It is as if TI customer service is responding with a fixed script and have not read my email at all. I followed up again today and got the same "Groundhog Day" response again. Why?
