TAS5751M: PPC tool's windows 10 support

yoshiki hasebe

Mastermind 6385 points

Part Number: TAS5751M

Dear Sirs,

My customer asked us about supporting windows 10 .for PPC tool's.

He used TAS5751MEVM.

It could not work with windows 10 PC.

It worked on Windows 7.

So do you know if Windows 10 support is ok？

If there is a problem, when is it possible to support?

Best Regards,

Y.Hasebe

over 6 years ago

0 Shawn Zheng over 6 years ago

TI__Mastermind 24835 points

Hi Hasebe-san,
Did you install the software on line or copy the installation file and install it locally? We recommend the first way. We know some users install the software on Win10 in the second way and the software doesn't work.
Best regards,
Shawn Zheng

0 yoshiki hasebe over 6 years ago in reply to Shawn Zheng

Mastermind 6385 points

Hello Shawn-san,

Thank for your reply.
I will explain to him about your comments.
If problems arise in method 2, should I reinstall after uninstallation?

Best Regards,
Y.Hasebe

0 Shawn Zheng over 6 years ago in reply to yoshiki hasebe

TI__Mastermind 24835 points

Hi Hasebe-san,
Yes, you could try to re-install the software on line after uninstallation.
Best regards,
Shawn Zheng

0 yoshiki hasebe over 6 years ago in reply to Shawn Zheng

Mastermind 6385 points

Hello Shawn-san,

Thank you for your reply.
I understand it.

Best Regards,
Y.Hasebe

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TAS5751M: PPC tool's windows 10 support