Hi,
The output FETs go into a Hi-Z state after the ramp down is complete if /RESET is asserted to low when TPA3221 works normally. Then, TPA3221 cannot return to the normal mode and switching of the PWM output doesn't start if /RESET is asserted low for a short time(~1second) and /RESET is released immediately.
So, have you ever had such an experience ?
The same symptom cannot be replicated when TPA3221EVM is used.
Best regards,
Kato