PPC3-EVM-MB: Can not get PPC3 module from TI.com with customer's network.

Hello, Ryoji,

Has the customer requested PPC3 and TAS5805 module from his PC? Could he try with that, please?

In addition, could he also try downloading the software from "securesoftware" website?

https://www.ti.com/securesoftware/docs/securesoftwarehome.tsp

Best regards,
Luis Fernando Rodríguez S.

Hello Luis,

I need to check whether he downloaded from secure software.

but I checked that he has PPC3 and TAS5805 on secure software.

Thank you, Ryoji,

Please let me know if you have additional observations on this.

Best regards,
Luis Fernando Rodríguez S.

1 additional question.

If customer use other network such as WiFi Router.   and it can be succeeded to access PPC3 module.

after that Customer can use PPC3+Module with access limitation of Customer's network?

it mean , once time of internet connection is ok to use PPC3+Module?

Regards,

Hi, Ryoji,

It may be related to the issue. Normally, the PP3 installation can be affected for the connected network when it is installed. Has customer tried to install it offline? I mean, can he download the installer from the mysecuresoftware website and then disable the network?

Best regards,
Luis Fernando Rodríguez S.

Has customer tried to install it offline?

-> after installed the PPC3 and PPC3 module with internet access enable.  then internet access will be offline/disable.

Best regards,

Hi, Ryoji,

Sorry for my late reply.

Could customer try with the following steps?

Could he try downloading and installing PPC3 in another network? I mean, could he use his home network or another public network without strict firmware or security walls that may be blocking a correct downloading?

Do you know if the customer has another language installed in his PC?

Best regards,
Luis Fernando Rodríguez S.

Hi Luis,

Could he try downloading and installing PPC3 in another network?

-> I think, He could not use another network due to security limitation.

    and I got update from him. he succeeded to download PPC3 in customer's network.  then PPC3 was installed to his PC. 
    However TAS5805 module could not be downloaded.  
    If PPC3 has special security to download TAS5805 module.  He will try to ask Customer's helpdesk whether IT can unprotect as temporarily.  

Do you know if the customer has another language installed in his PC?

-> He is using Japanese version of Windows. 

Best regards,

Ryoji

Hi Louis,

 My point is that

    He try to unprotect the network limitation/security once time to download TAS5805 module. 

After downloaded TAS5805 module.  the network limitation/security is protected. 

Does it work for PPC3+TAS5805 module?

Best regards,

Ryoji 

Hi Louis,

 Here is additional question.

He is trying to unprotect the network limitation/security. 

Can you share the Internet address/URL to access for TAS5805 module download?

Regards,

Ryoji

Hi, Ryoji,

Yes, the network protection should be removed in order to download PPC3 and the TAS5805 module. If this doesn't work from customer network, he would require to download it from another network.

Regarding the URL access, customer should be able to download it from mysecuresoftware ( https://www.ti.com/securesoftware/docs/securesoftwarehome.tsp ) or from the main window of PPC3.

Best regards,
Luis Fernando Rodríguez S.

Ryoji,

In addition, I'm assigning this E2E thread to another team. They should be able to provide additional information about the TAS5805.

Alix,

Could you take a look at this issue, please?

Best regards,
Luis Fernando Rodríguez S.

Ryoji, Luis,

I have emailed to software team for the URL.

Regards,

Alix Wan.