TAS2563: PPC3 error message, a different version of EVM

Hello Ivan-san,

We have ignored ID warning message and successfully complete "System checks" function.

Then proceed to "Tuning tab", PPC3 is not finish "Loading-Tuning Mode" as captured image.

"Device control tab" also cannot finish Initializing.

Do you see any operation issue to start Tuning task?

Regards,

Mochizuki

Hello Ivan-san,

I have got customer's EVM in my hand.

Matlab runtime is installed at C:\Program Files\MATLAB\MATLAB Runtime\v96

On PPC3MB jumpers setting are VCC-I2C=3.3V, VCC-I2S=3.3V, IOVdd=1.8V

On TAS2563EVM removed J1,J4 and J5

1.PPC3 GUI is successfully connected and completed System check with "different version error massage".

Should we re-write "Flash ROM" code or something on the EVM?

2. Then move to characterization panel, there is nothing Button to proceed characterization test.

How can we start characterization?

3. Move to Device control panel, "Initializing" status is not finish forever.

4. Restart PPC GUI and push Tuning and Audio Processing button, again "Loading Tuning mode" status is not finished.

Those are same situation at our customer and my PC.

Is there any missing environment on our Win10 PCs?

Lastly, where can we get TAS2563 speaker tuning tutorial video or manual?

Regards,

Mochizuki

Hi Mochizuki,

Thanks for reaching out to us.

What is the OS version of your laptop? Win7 or Win10? 32bit or 64bit? According to your description of the issues, maybe there's something wrong with your PPC3 GUI or compatibility issue with the laptop OS. Could you please try a different version of PPC3 GUI as below. I am working with this version and everything is normal. Thanks.

Best regards

Peter

Hi Mochizuki,

Thanks for reaching out to us.

What is the OS version of your laptop? Win7 or Win10? 32bit or 64bit? According to your description of the issues, maybe there's something wrong with your PPC3 GUI or compatibility issue with the laptop OS. Could you please try a different version of PPC3 GUI as below. I am working with this version and everything is normal. Thanks.

Best regards

Peter

Hi Mochizuki,

Thanks for reaching out to us.

What is the OS version of your laptop? Win7 or Win10? 32bit or 64bit? According to your description of the issues, maybe there's something wrong with your PPC3 GUI or compatibility issue with the laptop OS. Could you please try a different version of PPC3 GUI as below. I am working with this version and everything is normal. Thanks.

Best regards

Peter

Hi Mochizuki,

Thanks for reaching out to us.

What is the OS version of your laptop? Win7 or Win10? 32bit or 64bit? According to your description of the issues, maybe there's something wrong with your PPC3 GUI or compatibility issue with the laptop OS. Could you please try a different version of PPC3 GUI as below. I am working with this version and everything is normal. Thanks.

Best regards

Peter

Hi Peter,

My PC OS version is Windows 10 pro 64bit, version 1803, build 17134.950 

But my PPC3 version is not v3.13 like you, It is v3.1.5.

I am curious, there is no TAS2563 device name at PPC front page.

Should I re-install to v3.1.3 PPC GUI?  Where can I download previous version GUI?

Regards,

Mochizuki

Hi Mochizuki,

Could you please try below link to see if you have access to the latest TAS2563 EVM GUI? Also there's some guidance tutorial of TAS2563 PPC3 GUI on this web page for your reference. Thanks.

https://www.ti.com/securesoftware/docs/securesoftwarehome.tsp;jsessionid=8FE4DC8CFF564DE9D4E47F9F77C3966E.tiapp-prod-4-node9

Besides, we don't have specific tuning guide for TAS2563 but have that for TAS2557, the tuning could be similar since they are both smart amp devices with DSP integrated but have different output power capability due to the maximum boost voltage difference, so another two application notes regarding the EVM and tuning for your reference as below: 

http://www.ti.com/lit/ug/slau800/slau800.pdf

http://www.ti.com/lit/an/slaa751/slaa751.pdf

Best regards,

Peter

Hello Peter,

I still have curiosity. On TAS2563 GUI release note describe as below. Should we prepare LeaningBoard2 together with TAS2563EVM and PPCMB then can we can activate "Characterization panel" in GUI?

Even if we do not have our SPK's characterization data, TAS2563EVM and PPC3MB can be worked without LeaningBoard2?
My PPC3 is the latest release v3.1.5, but your PC and release note specify v3.1.3. Have you verified function of TAS2563EVM GUI on PPC3 v3.1.5.?

Regards,
Mochizuki

Hi Mochizuki,

1. Yes, you are correct. In order to proceed with characterization process you need learning board 2 together with TAS2563EVM and PPC3MB to move forward.

2. Yes, even without characterization of spk, you could use TAS2563EVM and PPC3MB for the tuning of spk and drive the spk to output sound, but since char data is not correct the excursion/temperature protection of the spk won't work properly and there's risk to damage the spk if the PA output power is too high beyond the rated power of spk.

3. Sorry, I didn't verify v3.1.5 but always used v3.1.3 for the tuning of TAS2563 and v3.1.3 worked normally on my laptop which is also Win10, 64bit.

Best regards,

Peter

Hi Peter-san,

Thank you for the confirmation.

Is there any way to download v3.1.3. in our site?

Regards,

Mochizuki

Hi Mochizuki,

Could you please refer to attached slides to apply for the PPC3 GUI on line from your side? It is the standard procedure to apply for the GUI. Thanks.

Regards,

PeterRequest-Download-Install_PPC3--Apps.pdf

Peter,

I had done this procedure to install PPC3 v3.1.5 but there is not v3.1.3.

I want to install v3.1.3 PPC3 same as your environment to verify TAS2563 PPC3 GUI.

How can I find v3.1.3 GUI?

Regards,

Mochizuki 

Mochizuki-san,

Please try with this installer, it should be v3.1.3: https://txn.box.com/s/fggffp8i1hsyn6bykobekq9k9g96n0st 

Best regards,
-Ivan Salazar
Applications Engineer - Low Power Audio & Actuators

Ivan-san,

I appreciate your kindly support.

We could successfully down load previous version PPC3.

Let you know our trial result. 

Regards,

Mochizuki

Hello Ivan-san,

I tried PPC3 v3.1.3 but still "Initializing" status at Device control panel or "Install" status at Tuning and Measurement panel were not finish.   

Do you think MCR is not correctly installed in our PC? 

Here is the location of MCR.  

C:\Program Files\MATLAB\MATLAB Runtime\v96

Is there any way to find root cause of this GUI install issue?  Can we find expert engineer in our region?

Regards,

Mochziuki

Mochizuki-san,

Please check if your system settings are according to the attached slides for the MCR settings.

0535.PPC3 - EnvVar Fix.pdf

Best regards,
-Ivan Salazar
Applications Engineer - Low Power Audio & Actuators