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TPA3255: TPA3255 protection

Part Number: TPA3255
    

We are using this TPA3255 designed power amplifier in PBTL mode, we referring to the 28-page (10.2.4) chapter of the manual tpa3255.pdf, Figure 31, and reference design slar129a.pdf both provide from ti.
Question: When we connect the amplifier with an external 4Ω, 400W load speaker, it will be protected when adjusting the input signal source. Is protected every time. We adjust the volume to divide the volume into
32 levels. From 0-28 levels, the amplifier can work normally. In rare cases, it will be protected, but when we adjust to 29-32, the chip will be protected immediately. At this time, we can see that the / FAULT pin is pulled low via the oscilloscope.
But the / CLIP_OTW pin is still high.
Power supply: GVDD power supply is 12v, PVDD has been tried from 24v-48v, it is the same situation.