PPC3-EVM-MB: Access denied when attempting to sign in on software

Hi Andrew,

Can you share what is the version of PPC3 you have installed? Did you download it from MySecureSoftware recently?
What apps are you trying to access within PPC3?

Best regards,
-Ivan Salazar
Applications Engineer - Low Power Audio & Actuators

I cleared IE11, and it allowed me to download my target programs into PPC3. Subsequent to that, PPC3 works fine, but I cannot sign in/connect to Ti with it again

PPC3, which was used well up to a month ago, is now failing to login.

I am getting the same error as Andrew.

Hi, I'm communicating this error with our software development team to take a look.

Can you please specify which plugin you're trying to access in PPC3? PPC3 is the main software but you have to install individual plugins within it. Thanks.

Best regards,
-Ivan Salazar
Applications Engineer - Low Power Audio & Actuators

For me, it was the TAS5825M and I2C master.  But this is sort of irrelevant, because I needed to be able to sign into TI via PPC3 to download them.  This was my problem, it showed me the Access denied dialog, so I couldn't login to download them.
Currently it works ( because I've managed to download them), but I still can't login.  The version of PPC3 is V3.2.0, build 302.
My understanding is that this is a windows permission issue, PPC3 isn't getting through the windows firewall and id logging something in a local cookie that bungs everything else up, until cleared.

Hi Ivan,

I ran it again for the test now, but it worked normally and the login screen was displayed.

In my opinion, it seems that the problem has been solved on the TI login server side.

To the community in general. Our IT team is working along with PPC3 development team to solve a known issue related to access restriction.
Will let you know as soon as this is solved.

Best regards,
-Ivan Salazar
Applications Engineer - Low Power Audio & Actuators

I'm having the same issue too.

Hi Sam,

Once it is fixed, the solution will reach all users the same. I'll keep you posted on the progress of this solution.

Best regards,
-Ivan Salazar
Applications Engineer - Low Power Audio & Actuators

same here, any solutions?

Hi Sam,

I think the team is working on a temporary workaround, let me double check and come back with further details.

Best regards,
-Ivan Salazar
Applications Engineer - Low Power Audio & Actuators

Hi.

We have similar problems. Do TI still have login problems with PurePath logins?

Regards

Kasper

Hi Kasper, there seems to be a walkaround  our team is working on, but it's not implemented online. Will keep the status updated.

Best regards,
-Ivan Salazar
Applications Engineer - Low Power Audio & Actuators

Excellent.  Please advise once this has been fixed!  Thank you.

Hi Mark, All,

I'll provide further updates during this week.

Best regards,
-Ivan Salazar
Applications Engineer - Low Power Audio & Actuators

Hi,

I found a workaround which is to add the signin app to the windows firewall (...\PurePath Console 3\source\signin\nw.exe).

Unfortunately that hasn't worked for me...  I still get the Access Denied error...  Thanks for the idea though!

Hi Mark, All,

Can you comment if still having trouble? Our IT team has deployed a fix this morning. Please let us know if you can access now.
Thanks.

Best regards,
-Ivan Salazar
Applications Engineer - Low Power Audio & Actuators

Update.  It is doing it again.  :(   the Access Denied screen again.  Not sure why PPC3 logged me out, I selected to "remember me" when I last successfully signed in?!

Thanks for that, Justin.  I just attempted to sign in to my current PPC3 installation and got the usual 'Access Denied' error.   So I was going to follow Procedure 2, but when going to the mysoftware URL (www.ti.com/mysecuresoftware) I get the same 'Access Denied' error and can't actually obtain the new version of the software! 

Could this be overcome by you perhaps providing me a direct download of the software to my email address or similar?

Hello Mark, 

Are you having the sign on issue on any TI.com website or just the mysecuresoftware page? 

Best, 

Justin Beigel

I was having the same exact issues from ppc3 and the direct html link.

(i) I toggled the firewall settings

(ii) reboot a few times.

(iii) tried from different computers

Then I was able to log on via ppc3 and took immediate advantage to update the version.

What surprised me was the inability to log on via the web html, this is not ppc3 centric only html forms etc...  I am not sure what variable has changed in my system but now I am able to log on via ppc3 and html.

I've had the same issue on the TI.com website and the mysecuresoftware page.  Only just managed to log back in after some reboots to provide this response!  It's getting a little frustrating now...

Hello Mark, 

I have informed our software team about your issue and they are looking into it. I will keep you updated as we make progress on this. 

Best Regards, 

Justin Beigel

Hello Mark, 

Wanted to provide some additional information. Signing in from the same PC can be blocked for up to 15 min after an access denied error. If you experience the error, it would be best to either wait for a bit or try a different PC to log in. 

With this in mind, is the sign on issue for websites only after the PPC error or anytime? 

Lastly, if you are having trouble in general, you might still be able to create a general support ticket on TI.com. If you are able to do so, please share your support ticket number with me so we can make sure it is handled quickly. 

Best Regards, 

Justin Beigel