PUREPATHCONSOLE: PUREPATHCONSOLE : MAC OS 10.14.3 and Windows 10

Hi, Simone,

PurePath Console should work correctly in the Windows environment. Have you tried to run the application in compatibility mode? I have a Windows 7 environment and it works correctly.

Please let me know if the problem persists.

Best regards,
Luis Fernando Rodríguez S.

Hi Luis Fernando ,

thanks for the feedback , and suggestion

under Mac ppc3 v3.0.8-alpha.2 doesnt work at all
under Win10 (mac os paralell) using ppc3 v3.1.3 compatibilty mode "windows7" il work quite well but sometimes it block in "Loading Smart-Amp Mode"..
same issue in windows7 pure pc.

Note: use load TAS2557_pg2p1_48000_aacv2_vC4.ppc3 whitout EVM, to generate a binary for my own board.

Hi, Simone,

Do you have the same problem when the EVM is used?

Best regards,
Luis Fernando Rodríguez S.

Hi Luis Fernando ,

yes is the same.

Hi, Simone,

Could you share all the steps that you follow before getting this error? I'm trying to replicate it on my PC but I got good results.

Best regards,
Luis Fernando Rodríguez S.

Hi, Simone,

Do you have an update on this?

Thank you.

Best regards,
Luis Fernando Rodríguez S.

Hi Luis Fernando ,

please see the video in the attached link, in my environment is very simple to obtain 

photos.app.goo.gl/YFqUMFE6fhSixTV5A

tks

Simone

Hi, Simone,

Could you share the config file that you are trying to load as shown in both videos?

Thank you!

Best regards,
Luis Fernando Rodríguez S.

Hi Luis Fernando ,

Is the file downloaded from myti -> mysecuresoftware ->  TAS2557SW-SA EVM boards and Software for PurePath Smart Amp TAS2557 -> Mono tuning for the AAC_v2 speaker (25-Jul-17).

TAS2557_pg2p1_48000_aacv2_vC4.zip

Hi, Simone,

I couldn't replicate your issue in some of our PCs with different environments. Have you tried to uninstall all your software and erase the PPC folder? I'm wondering if there was a mistake during the software installation.

Best regards,
Luis Fernando Rodríguez S.

Hi, Simone,

Could you try with my suggestion above? The PPC folder might still contain some files that could be installed incorrectly. That's why we suggest to erase all the information of PPC3 when the software is uninstalled.

Please let me know if you have additional observations on this.

Best regards,
Luis Fernando Rodríguez S.

Hi Luis,

I try, but, I have same problem in different PC. Cant't be an installation issue. There are any log that I can send you?
Note: my windows is in Italian , maybe is something related to the OS language ?
Thanks for your time.

Simone,

Thank you for your feedback. I don't have information about the languages preferences issues on PPC. However, could you try changing it to English, please? This is just to try to isolate and find a root cause.

Thank you.

Best regards,
Luis Fernando Rodríguez S.

Hi, Simone,

Did you have the chance to take a look at this on your PCs? In addition, could you try to download again the PPC file from "mysecuresoftware" website?

Best regards,
Luis Fernando Rodríguez S.

Hi Luis,

yes sure, I can install window7 in english, download and install ppc3. I will give you a feedback in few days.

Hi, Simone,

Thank you for your help on this.

I will wait for your results.

Best regards,
Luis Fernando Rodríguez S.