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AFE4500EVM: AFE4500EVM

Aydin Babakhani
Prodigy 20 points
Part Number: AFE4500EVM
Other Parts Discussed in Thread: AFE4500,

Hi,

I have ordered an AFE4500 EVM is that malfunctioned. It does not even turn on. We ordered a second one, which is working fine (order T04650691). Could you please send a replacement for the first unit? Order number of the first purchase is T04621383.

Best,

Aydin

  • 0
    TI__Prodigy 560 points

    Hi Aydin,

    Thanks for reaching out. For EVM purchase support please reach out to TI customer support at https://support.ti.com/csm

    Kind regards,

    Stuart

  • 0 in reply to Stuart McCutchen
    Prodigy 20 points

    Hi Stuart,

    I already contacted customer support but they asked me to contact E2E. Please see their response below. Could you work with Marvin Cantos at TI customer support to resolve this issue?

    2023-11-23 03:24:17 CST - Marvin Cantos Customer
    Response



    Hi Aydin, 

    Good day. Thank you for contacting the Texas Instruments Customer Support Center. This email is to acknowledge receipt of your inquiry.

    I understand that you are having trouble with one of the AFE4500EVM you ordered. I apologize for the inconvenience this may have caused you.

    Given the nature of your request, we recommend you create a new inquiry to our engineering application specialists through TI's E2E (engineer to engineer) forum.

    E2ETm forum is supported by our Engineering Applications Specialist according to the product line that provides the best TI product practices and design methodologies that are beyond the device's documentation. Our experts will immediately interact with you regarding your concern to provide the best possible solution.

    Please let us know if you need further assistance. Thank you for being a valued customer and we look forward to helping you with your next design.

    Kind regards, 

    Marvin O. Cantos
    Texas Instruments Customer Support

  • 0 in reply to Aydin Babakhani
    TI__Prodigy 560 points

    Hi Aydin,

    Thanks for letting me know, I was not aware they were just pointing you back to E2E for this device. Is the board setup (jumpers, connections, programming, power, etc.) the same as the working board? The EVM User's Guide provides and example of the jumper configuration in the hardware setup section, section 1.5.

    Have you tried probing the board's test points and pins to debug the board?

    Kind regards,

    Stuart

  • 0
    Prodigy 20 points

    Hi Stuart,

    The board setup is exactly same as the one working. We believe probably the processor is not working since none of the LEDs turn on. Another issue might be the power management IC. There is something that does not work on the EVM and it is not a simple debug. 

    Best,

    Aydin

  • 0 in reply to Aydin Babakhani
    TI__Prodigy 560 points

    Sorry for the inconvenience, I have spoken with Marvin and we can send you a replacement EVM.

    Kind regards,

    Stuart

  • 0 in reply to Stuart McCutchen
    TI__Genius 16655 points

    Hi Stuart, 

    This is Art colleague of Marvin. Just like to ask if there's a need to return the EVM? If yes, we need the shipping address information and the recipient. Let me know if yes so that we can send you a personal message.

    Cordially,

    Art

  • 0 in reply to Art Mecina
    TI__Prodigy 560 points

    I responded to Marvin offline, thanks