ADS8350EVM-PDK: ADS8350EVM-PDK software problem

Hello Merlin,

Thank you for your post and welcome to our forum.

I will give this a try tomorrow on a Windows 7 PC and see if I can reproduce the issue.

Were you able to point the device to the correct drivers? How does the EVM enumerate in Device Manager?

Best regards,

Hello Ryan Andrews,

Thank you for the quick response.

The following pictures show the driver software and a screenshot of the device manager.

The ADS8350EVM-PDK  is in the device manager in the category  "portable devices ."

Is that right?

Best regards,

Merlin

Hi Merlin,

Thank you for the additional information.

I was able to install the software on my Windows 7 PC without any issues. Can you clarify for me that you see the same issue on both Windows 7 and Windows 10 machines?

I don't have the hardware in front of me at the moment, but the GUI is able to launch without hardware connected. Can you try this without hardware and see if you can manage to reach this screen?

Best regards,

Hi Ryan,

I have the same problem with both windows versions. I can install the software, but I can't reach your screen, the GUI won't load.

I tried it with and without the hardware connected to the PC.

Can you send me your softwareversion from the ADS8350EVM?

To clarify: I plugged the hardware (ADS8350EVM-PDK) into the computer (Windows7 and 10), tried to install the software that was on the board and  got a "fatal error" message saying the folder couldn't be found and therefore installation couldn't be completed. That's why I then downloaded the software from the website(www.ti.com/.../ADS8350EVM-PDK), installed it and am now facing the  problems mentioned above (GUI won't load, both with and without hardware connected to the PC).

best regards

Merlin

Hi Merlin,

I am using the same version as what is listed today on the ADS8350EVM-PDK product folder (Rev A, October 14, 2014).

I'm really not sure what else could be the problem. I see that Sandeep responded to the related thread that you found. I will reach out to him directly to see if he was able to find a root cause.

Can you confirm whether you an Administrator on either of those PCs? I don't know whether that would help, but it's worth a shot.

Thank you for your patience while we look into this. I realize software installations issues are frustrating.

Best regards,

Hi Ryan,

Yes I'm the administrator for both PCs.
I hope that Sandeep can find the issue.

Best regards,
Merlin

Hi Merlin,

So far, we do not have a conclusive reason for this issue. Sandeep is still looking into it.

I'll continue to monitor this and post any updates accordingly.

Regards,