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TSW14J57EVM: HSDC doesn't recognize the TSW14J57 EVM

Part Number: TSW14J57EVM

Dear,

I'm using HSDC-pro 5.0 to link the TSW14J57 EVM, but HSDC-pro can't recognize the EVM.

As I can see on hardware manager, the laptop(Windows 10) can recognize the TSW14J57.

What I have done:

  1. Check the Jumper/LED status to be the same as the user-guide claimed.
  2. Re-power the EVM.
  3. Re-connect the USB cable. There seems a bit different from the user-guide: When I reconnect the USB, the laptop can't recognize the EVM, I have to reset the USB by pressing the USB_reset button on board.
  4. Re-install the HSDC-pro 5.0 as an administrator.

Could you please tell me if there is any other way to solve this issue? Thanks!

Best Regards,

Jason Ren