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ADC10D1500RB: Hardware error occured: WvBoardEnum call returned 'false'

Part Number: ADC10D1500RB

Hello, TI specialists.

When we connect the reference board to the Wave Vsion 5.0.6.465, hardware error occures.
It says "WvBoardEnum call returned 'false' ".

We have have tried on win7 and winXP (win XP is in the Virtual Box), however ,same probrem is occured.
In the device manager, the board seems connected successfully.
We use power supply that came with the board and power indication LED (LD10) is lit up.
Is the board broken? Or is there any jumper settings we missed?