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AFE4420: Application note and TDS for AFE4420 - documentation under NDA - who can help?

Part Number: AFE4420

Company Smart Care Partners Ltd. Has request Application note, and TDS of AFE4420 begging of June. Till now NO answer from TI except that "...both documents are under NDA agreement..."

For me fine, but NOBODY from TI inform how to sign (2nd time :))  NDA and get requested documents.

Project is in final phase, almost ready for production (program debugging face issue with AFE registers setup only that is why we need check "register map"), but as we lost application note during server malfunction (YES we got a.m. documents from TI 9 months ago but as our server completely collapsed we lost all documentation we used to have) we can not finish the project...

Is at TI anybody competent who can help and resolve this issue or shall I ask my R&D to replace AFE4420 by competitor's chip?

PLEASE NO answers in style: "...Thank you for your response.
The information I provided are published documents, but if you need more confidential information,
unfortunately we have limited access to get it in helpdesk here."

That is not answer to my question... - proper question is: who in TI is in charge of documentation available under NDA for AFE4420?

  • Hello Pawel,

    Thanks for reaching out. It is really unfortunate that you are not having a great experience with TI support. We will try to address your concerns.

    We do not have records of signing NDA with Smart Care Partners. I am not sure if you had signed an NDA under a different company name.

    Please send an email to my address: praveen.aroul@ti.com by sharing the original NDA you had signed and we can take this discussion offline.

    Additionally, let me know who in your company was given access to so that I can renew their access.