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Could not start TI Cloud Agent

Scott Whitney
Expert 1120 points

Hi, I have a new MSP430P401R Launchpad, and I'm simply trying to rebuild and debug using CCS Cloud 1.6.0.  I installed the plug-in for Chrome, and it's enabled, and I installed the TI Cloud Agent.  However, when I try to "Connect", I get the error:

Could not launch TI Cloud Agent : Failed to start TICloudAgent . Please perform the actions listed below and try your operation again.

The help really didn't help at all.  On a whim, I tried logging in as a local adminstrator on my PC, and was able to connect.  I was also able to import the OutOfBox project, build it, and download/debug it as local adminstrator.

Any ideas why TI Cloud Agent fails to start when I am logged in normally (just a user, not as an administrator)?  This is the way my IT department has things set up, so my normal user cannot arbitrarily install new software.  I have to do it as a local administrator instead.

Thanks in advance for any help.  Happy to post other information if needed to resolve this.

Scott

  • 0
    TI__Intellectual 2265 points
    Scott,

    TI Cloud Agent is a per user install. So, your user will not see the install from the local administrator account. You could try to edit the windows registry and add an entry for the user to see the administrator install. You would have to duplicate HKEY_CURRENT_USER\Software\Google\Chrome\NativeMessagingHosts\com.ti.cloudagent from the local administrator account.

    Regards,
    Mandeep
  • 0 in reply to Mandeep Deol
    Expert 1120 points

    Hi Mandeep,

    I was not able to try your solution, but I do understand what you are saying.  This is a bit of a problem for users who do not directly have access to administrative rights, but your answer still makes sense.

    In the meantime, I have moved on to non-cloud solutions, including a trial of CCS and IAR tools.

    Thanks kindly for your answer and advice!

    Scott