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DLPNIRNANOEVM: Wait for scan completion timed out

Other Parts Discussed in Thread: DLPC150

Hi Team, 

Our customer is having an issue with the DLP similar to this tread and this thread. We have tried the solution suggested in both of these threads but nothing works.

The customer even tried the EVM with different computers, In which it used to work before, but now is no longer working in any of them. The customer that the software is detecting the DLP Nir scan sensor (The green bottom shows connected). Additionally, in the utility tab, the sensor is able to collect the data from sensors (Ambient Temp, Humidity, etc...). However, the problem seems to be during the scan process, a message is showing that says "scan in progress. Estimated scan time is approximately 1.624 seconds" and the lamp light is turning on. after a few seconds, two error messages appear that say "Scan Failed" and "Wait for scan completion timed out" and the lamplight stays on until the customer resets the sensor or disconnected the sensor.

I hope you can help.

Thank you in advance.