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DLP4710EVM-LC: Failure to start

Part Number: DLP4710EVM-LC
Other Parts Discussed in Thread: DLPDLCR4710EVM-G2, DLPA3005, TIDA-01226

Hi, we've got an issue with our unit in that it will not come out of 'start up' mode - i.e. on pressing the green button, it seems to think about initialising but then returns to its original just-powered-on state. I've tried talking to it through DLP and it shows it as connected but is asking to reboot, so never gets beyond this mode.

Although we've had the system for around 8 months, our total run time on it is probably less than <20hrs and going through similar cases it always results in a return to base scenario for replacement.

Is it possible recover from this ?