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DLPC350: Error opening JTAG programmer.exe

Anish Bekal
Prodigy 40 points

Part Number: DLPC350

Tool/software:

Hi,

When I double click on JTAG programmer icon for flashing the firmware into flash through DLPC350. I get following error. Output of sxstrace tool is also given here. 

 

jtaglog.txt

  • 0
    TI__Guru 52635 points

    Hello Anish,

    This is a Windows error in the configuration with conflicting common libraries.  Please let us know which version of Windows and the specific build.  

    Fizix

  • 0 in reply to Fizix
    Prodigy 40 points

    Device name LAPTOP-D07JONQ5
    Processor 12th Gen Intel(R) Core(TM) i5-1240P 1.70 GHz
    Installed RAM 16.0 GB (15.7 GB usable)
    System type 64-bit operating system, x64-based processor
    Pen and touch No pen or touch input is available for this display

    Edition Windows 11 Home Single Language
    Version 23H2
    Installed on ‎01-‎01-‎2024
    OS build 22631.4317
    Experience Windows Feature Experience Pack 1000.22700.1041.0

    DLP LightCrafter 4500 JTAG Flash Programmer (Active) - Version 1.0 - 04/01/2014

  • 0 in reply to Anish Bekal
    TI__Guru 52635 points

    Anish,

    Please look for vcredist installation from Microsoft.  We cannot provide it.  Try the 2010 version first.

    Please let me know if that solves your issue.

    Fizix

  • 0 in reply to Fizix
    Prodigy 40 points

    I installed every version of vcredist from 2010 to 2015 but it didnt work. Please let me know any other way

  • 0 in reply to Anish Bekal
    Prodigy 40 points

    Even DLPCR4500GUI is giving similar error, for your information

  • 0 in reply to Anish Bekal
    TI__Guru 52635 points

    Anish,

    Also try the 2008 version.  That is what most of these were written under, but 2010 should be compatible.

    The unknown part here is that this may not work under Windows 11.  We simply don't know considering these were written in the XP/Win 7 days.

    Please let me know how it goes.  It may also be possible to create a VM with Win 7.  Not ideal, but as a stop gap.

    Fizix,

     

  • 0 in reply to Fizix
    Prodigy 40 points

    Hi Fizix,

    I tried 2008 and 2010 version but still the same problem. I got them installed in another laptop also, There too its the same problem. Will TI recompile withe latest version of windows. 

    Thank you

  • 0 in reply to Anish Bekal
    TI__Guru 52635 points

    Hello Anish,

    It is not as simple as recompiling.  Many of the libraries and other components were from the 2010 period and would have to be overhauled to compile specifically for Windows 11.  I know that even for Windows 10 it took some work to get it to work with the older redistributables.

    Run the sxstrace tool again and determine which libraries and versions are missing.  I suspect the list will be smaller now.  

    Then search MS to see if there are installers in addition to the vcredist ones that can be installed to provide the missing ones.

    This article may be helpful:  https://www.veritas.com/support/en_US/article.100039044 

    Fizix