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issues with NIR Nano and NIR Nano Software

Other Parts Discussed in Thread: DLPR150, DLPC150

Hello all,

I am having a problem with the DLP NIR scan GUI software and device. As of late when I plug the device into my computer via USB I get a series of error messages ( ). After clicking through the error messages the software appears to work fine until I try and take a scan. When I do the sample window lights on the NIRscan Nano come on and stay on and both the device and software freeze ( until I unplug the device from my computer and then I get this error message ( ). I am completely confused and do not know what I did to get these error messages or how to fix it. When I first got the NIR Scan Nano EVM I was able to use it for a few scans, but today I have been getting nothing but error messages.

Any help would be appreciated.