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DLPLCRC410EVM: Inquire about returning merchandise problem

Part Number: DLPLCRC410EVM
Other Parts Discussed in Thread: DLPLCR65NEVM,

Hi team,

Our products(DLPLCRC410EVM, DLPLCR65NEVM) have a startup problem, which I have post on this forum, starting operation problem.

I have contacted with our supplier and they promised to exchange new products for us. However, because we didn't purchase the two products at the same time, I want to ask whether we can get the two products' exchange with only one E2E thread?

Thanks for your help  in advance!



  • Hao-Yu,

    If they are both within the warranty period and both exhibit exactly the same behavior, then it should be possible.

    Have you also tried all of the same troubleshooting steps with the second unit?  If not, then you should complete those steps before asking to return the second one also.