Unfortunately, the device was damaged in the test. We urgently need support! Can you give us a contact point for repairs - with German-speaking?
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Unfortunately, the device was damaged in the test. We urgently need support! Can you give us a contact point for repairs - with German-speaking?
Hello Ingrid,
Welcome to DLP forum and thank you for your interest in DLP technology.
I am sorry that the EVM is damaged. Could you please share more details about the failure/problem? We will do our best to help you fix the problem through this online forum.
TI does not have a repair/service facility for EVMs.
regards,
Vivek
We need a spare part. It is the unit directly behind the lens was damaged - the part is labeled LH902BK. Do you know where the spare part can be bought?
Hello Ingrid,
Could you please post the picture of the part? That may help.
The optical engine is sourced from a third-party and we don't have a the BOM list for the optical engine components.
regards,
Vivek
You write that you are purchasing the item from a third party. Where do we have to contact to get the spare part?
Best regards, Ingrid Dietl
Hi Ingrid,
This optical engine is manufactured by Young Optics.
In this page, you find information about Young Optics and contact email. Please reach out to them.
They also mentioned that this part can not be replaced /repaired by customer because it requires alignment and adjustment. Their suggestion is to replace complete optical engine.
regards,
Vivek