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Original question:

DLP660TE: S610 DMD, DarkChip3 (Part #: DLP660TE) - Dell Advanced Projector S718QL

DLP660TE: T00755855-DLP660TE: S610 DMD, DarkChip3 (Part #: DLP660TE)

Mike DeFina
Prodigy 105 points
Part Number: DLP660TE

I was told by support to post this in order to return the defective product, order #T00755855 please advise: 

(agent)

You should add your order number to your E2E require title and then E2E reply that you can return the chips we can deal with then.

Like this T00755855-DLP660TE: S610 DMD, DarkChip3 (Part #: DLP660TE) - Dell Advanced Projector S718QL

1m ago

i have no idea what you are talking about
you can't give me a return authorization?

just now

I am sorry, we can't. The authorization need to be provided by E2E.
what is your name ?

just now

My name is Dannie Li.
  • 0
    Prodigy 105 points
    My name is Dannie Li.

    6m ago

    A
    I am sorry, we need to follow the process only.
    A
    I know how it is terrible to you. I am sorry.
    i'm going to post exactly what you said, then if not I will dispute the charge with my credit card company.

    4m ago

    A
    Okay, let me explain the process specifically for you.

    1m ago

    posted: e2e.ti.com/.../911266
    A
    We can not return the order without any authorization. You should raise ticket with your order number. And comment with your exactly needs, when E2E engineer reply you that you can return the products then we can deal with next step.

    just now

    A