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DLPNIRNANOEVM: error during spectra collection using DLPNIRNANOEVM

Part Number: DLPNIRNANOEVM
Other Parts Discussed in Thread: TMP006

I am struggling to use DLPNIRNANOEVM. I downloaded the latest version of software for windows, also I purchased a new cable. When I try to connect,  it always shows version mismatched detected. When I click ok, it gives error message: error reading hibernation state from device. If I click ok, I can scan but I can see red horizontal and vertical line in the spectrum plot which indicate inaccurate spectrum. Also temperature sensor is always red. I appreciate help to solve the issue. Thank you.