[FAQ] TI-API: Where can I find shipment information for my order?

Shipment information for all of your orders can be found on TI.com.

1. Visit https://www.ti.com and log into your company account.
2. Click the dropdown arrow next to your account name and select "Order history".
3. From here you can view the details for all of your current and past orders.

Where can I find my tracking information for my shipment?

Your tracking number will be sent in order status updates and order fulfilled emails.  

What is the usual transit time for a shipment?

If you use TI shipping, we attempt to fulfill orders within 2 to 3 business days. However, delivery may take up to 10 business days after shipment. Shipments originating from our U.S. warehouse for delivery to U.S. addresses will be delivered in 2 business days excluding weekends if placed by 4:00 Central Standard Time. If you use your third-party freight carrier, you select your level of service. Please contact your third-party freight carrier if you have any issues.

Shipment Tracking:

TI will provide tracking numbers for orders utilizing third-party carrier freight accounts in shipment emails and on your order history.  If you have questions or issues with a shipment using your carrier freight account, please contact your carrier.

How do I track my shipment when I use my third-party freight carrier account?

When your order ships, you will receive a shipment confirmation email that includes the tracking number. This email is sent to both the logged in myTI user and/or the ship-to email address.