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[FAQ] TI-API: I'm not able to retrieve Shipment data using ASN retrieve API

Part Number: TI-API

I can't find shipment data for my order number. What to do? How can I get it?

  • Please check if you are using the correct orderNumber. orderNumber must begin with a 'T'.

    Please check the status of this orderNumber. Only orders, that are completed, will have shipment data available.

    If the issue is still not resolved after going through the above steps, please post a new question here on the E2E forum ( and provide as many details as possible along with the error message information. We will get back to you soon.

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