TI-API: Checkout profile

Oksana Koren,

We have great FAQs that can help you with this in our Checkout profile FAQ section of Ordering resources. .  Specifically, please refer to these FAQs for information on how to address your problem:

• How do I add, edit or delete a tax ID for a myTI company account?
• How do I choose a different tax ID in a specific checkout profile?

Please let me know if this helps to address your question(s) or if you need more assistance.

Hi Faye,

Already looked at the FAQ section before asking here. 

There is no answer to that question there. 

The dropdown list for Tax ID is empty. How can we have it fixed? 

Thanks  

Oksana,

I resent a friend request to you so that we could try and resolve this privately.  In the meantime, I'll try to help based on what the information you've given me so far.

Can you confirm that you are creating a corporate account (not a personal account)?

Can you confirm that you have added a Tax ID to your account?  From the picture you provided, it looks like you're creating a checkout profile, and part of the information that must exist before you can complete this setup, is adding at least one tax ID.   Below is a picture of what to look for and the steps to do this.

If this doesn't address your problem, please accept my friend request so that we can dive into this further.  Thanks!

Faye 

Hi, 

Yes, the account is a corporate account (not a personal account). 

Company name is: Umeantech. 

Tax ID already was added to the account. 

We develop Order API interface and need the Checkout Profile ID for that. 

Thanks 

Oksana,

Yes, I understand the need for the checkout profile id for API usage.    I'm working with our team to try and determine the problem.  Will continue to communicate with you in a private threead.

Oksana,

I see that you have a checkoutprofile ID and it looks good on our side.  Can you confirm if you are still having problems?

Where can I see the Checkout Profile ID other than the Checkout profile section? 

I am attaching a screenshot of what I see now in your web site. 

The first column, for ID, is empty. 

Oksana,

Thank you for being patient and for working with me.   Congrats - you've have uncovered a problem! :)      We have been able to to reproduce it and show it our developers.  We believe it's a validation problem associated with the tax id#.  We have a developer investigating it and I should have an update for you on tomorrow.  In the meantime, if you wanted to move forward with placing an order you can do so, by placing it on the web at TI store.  A couple of notes:

1.  If you place your order on the web you will need to use a credit card or Apruve
2. In your checkout profile id that you create, you'll need to update it with the Apruve info. 

 I've attached a couple of pics to help guide you.  Otherwise, you can wait for my update on tomorrow to see when we can have a fix available.

 Thanks for your patience and for helping us to identify the problem!

Regards,

Faye

Oksana,

Per our discussion, we discovered that your tax ID# is invalid.  Please correct or create a new tax record with a valid tax id#.   Format expected was sent in a private message.   Thanks!

Regards,

Faye

Hi Faye, 

I really don't understand that answer. 

Why is it invalid?! 

This is the number the Israel Tax Authority gave our company. 

Our tax ID number is 5135****8.  (some of the digits replaced for privacy). 

What else should we use instead? 

Oksana,

Let me re-check with our team again on what is considered valid and determine what should be the next step.

Regards,

Faye

Oksana,

I wanted to provide you with an update.  Our development team is in the process of making the needed changes that will allow you to use your TaxID with your corporate checkout profile that you were trying to create.  I will keep you posted on when these changes are in production.   

HI Faye, 

Thank you very much for the update and good news!  

Can you provide with an estimated time it will take to be in production - several days or so? 

Thanks 

Hi Oksana,

I just heard from the team that these changes will be in production by 9/30.  I will keep this thread open until the solution has been released and you can confirm that the changes work.   Thank you for your patience.

Thanks for the update. 

Looking forward to hearing from you