Because of the Thanksgiving holiday in the U.S., TI E2E design support forum responses may be delayed the week of Nov. 21. Thank you for your patience.

[v1] TI-API: TPS7A4101DGNR, MSP430F6438IPZR

Part Number: TI-API

Hi API team,

We have received error from TI API when sending orders for below:

  • Venture PN: TK167231200 , MPN: TPS7A4101DGNR, Qty: 470
  • Venture PN: FK4613352, MPN: MSP430F6438IPZR, Qty: 310

 

The error received is:

  • TI-TXT-031: Error determining material availability.
  • TI-TXT-999: The requested fulfillment options not available.

 

We have tried with setting Customer Reel to “True” or “False” but yet still get the same error.

 

Please advise what is the problem.

 

Thanks

  • Hi Eddie,

    Thanks for reaching out to TI API support.

    In ti.com I see that the available quantity for TPS7A4101DGNR is 460 and you are trying to place an order of 470. So if you try to place an order with more quantity than available in ti.com you'll always face this error.

    For MSP430F6438IPZR, there's an exact quantity available in ti.com. So you should be able to place an order. Can you please try that and let me know if you face any issues.

  • Hi 

    TPS7A4101DGNR amend to  460pcs also cannot Grab, pls advise

    For MSP430F6438IPZR, still faced the same problem,  pls advise

    Line Item 1: TI-TXT-031: Error determining material availability Line Item 1: TI-TXT-999: The requested fulfillment options not available.

  • Hi Ian,

    I looked at the logs and found out that the latest call you made still had the value of 470 for TPS7A4101DGNR. Can you please try to place an order of 460 for TPS7A4101DGNR and let me know if you still face the same issue.

  • Still same, TPS7A4101DGNR the stock lv/ now is 370pcs, I also update to grab qty, still show reject & fail, pls help.

    2nd item, For MSP430F6438IPZR, still faced the same problem,  pls advise

  • Hi Ian,

    I'm working with our internal teams to understand and remediate the issue. I'll keep you posted.

  • Hi Ian,

    Currently we are working through some inventory issues and this might be causing these errors.

    Could you please try placing two separate orders only for MSP430F6438IPZR. The first one with 50 quantity and second order with 260 quantity.

    Let us know the results of these two orders.

  • Hi Mushiar Khan,

    MSP430F6438IPZR The first one with 50 quantity successful grab, but balance 260pcs still keep fail (Line Item 1: TI-TXT-031: Error determining material availability Line Item 1: TI-TXT-999: The requested fulfillment options not available.)

    TPS7A4101DGNR 370pcs same problem (Line Item 1: TI-TXT-031: Error determining material availability Line Item 1: TI-TXT-999: The requested fulfillment options not available.)

    LMH7324SQ/NOPB stock 25292pcs, also Fail, (TI-TXT-028: Cannot place ecommerce orders at this time. Please contact TI Support)

  • Hi Ian,

    Please set CustomReelIndication to false when placing an order for MSP430F6438IPZR and TPS7A4101DGNR. This should resolve the problem.

    There are 2 possible reasons for the e-commerce issue you're facing.

    1. You have insufficient funds in your Apruve account.

    2. You have unpaid invoices due which needs to be cleared before placing other orders.

**Attention** This is a public forum