[FAQ] TI-API: API Order status codes and meanings

SUBMITTED

The order and all line items have been saved.  

CREATED

The order has been accepted by TI.    

IN WORK

One or more line items on an order are in an IN WORK status, and no line items are on hold.

SHIPPED

All line items on a paid order are in a SHIPPED status.

COMPLETE

All line items on a paid order are in a SHIPPED status and the Invoices have been generated.

CANCELLED

There is a payment error via APM (Alternate Payment Method) OR all line items on the order are in a CANCELLED status or the order had to be manually CANCELLED. 

ON HOLD

One or more line items on an order are in an On Hold status.  Contact E2E support or our customer support center for assistance.

PAYMENT PENDING

Payment confirmation has not been received from your payment processing provider.  

PROCESSING

TI is waiting to receive confirmation from your payment processing provider. 

PAYMENT_AUTHORIZED

Payment has been completed and received. 

PAYMENT COMPLETED

Payment confirmation received from payment processing provider and the order has been saved.

PROCESSING_ERROR

TI was unable to process the payment.  Contact E2E support or our customer support center for assistance.

COMPLIANCE REVIEW

The order is under review by TI.