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[FAQ] TI-API: API Order status codes and meanings

Part Number: TI-API

What do the API order status codes mean?

  • API ORDER STATUS

    DESCRIPTION

    SUBMITTED

    The order and all line items have been saved.  

    CREATED

    The order has been accepted by TI.    

    IN WORK

    One or more line items on an order are in an IN WORK status, and no line items are on hold.

    SHIPPED

    All line items on a paid order are in a SHIPPED status.

    COMPLETE

    All line items on a paid order are in a SHIPPED status and the Invoices have been generated.

    CANCELLED

    There is a payment error via APM (Alternate Payment Method) OR all line items on the order are in a CANCELLED status or the order had to be manually CANCELLED. 

    ON HOLD

    One or more line items on an order are in an On Hold status.  Contact E2E support or our customer support center for assistance.

    PAYMENT PENDING

    Payment confirmation has not been received from your payment processing provider.  

    PROCESSING

    TI is waiting to receive confirmation from your payment processing provider. 

    PAYMENT_AUTHORIZED

    Payment has been completed and received. 

    PAYMENT COMPLETED

    Payment confirmation received from payment processing provider and the order has been saved.

    PROCESSING_ERROR

    TI was unable to process the payment.  Contact E2E support or our customer support center for assistance.

    COMPLIANCE REVIEW

    The order is under review by TI.

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