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TI-API: ERR-TICOM-ORDER-API-GEN-0500

Part Number: TI-API

Hi Team, 

Good day. I am posting this inquiry on behalf of the customer.

"Our IT team try to use an API to place an order, but they failed. See below the error they received. A log file is also attached."

Checkout Response : { 

"errors" : [   
     {     

       "errorCode" : "ERR-TICOM-ORDER-API-GEN-0500",     
       "section" : "Generic",     
       "type" : "Validation",     
       "reason" : "We encountered a technical issue in processing your request.",     
       "message" : "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm"    }  ]}

logdata2.txt
----------------Thread start time 11/7/2022 9:16:33 AM--------------------
######### Product number: TLV320AIC24KIPFBR   #############
GetProduct Endpoint : https://transact.ti.com/v2/store/products/TLV320AIC24KIPFBR?currency=USD&exclude-evms=true
GetProduct Response : {"tiPartNumber":"TLV320AIC24KIPFBR","genericPartNumber":"TLV320AIC24K","buyNowUrl":"https://www.ti.com/product/TLV320AIC24K/part-details/TLV320AIC24KIPFBR","quantity":23683,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":4.431},{"priceBreakQuantity":100,"price":3.612},{"priceBreakQuantity":250,"price":2.839},{"priceBreakQuantity":1000,"price":2.408}]}],"description":"Low-Power Stereo Voice Band CODEC","minimumOrderQuantity":1,"standardPackQuantity":1000,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":48,"packageType":"TLV320AIC24KIPFB_48_TQFP_PFB","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"ACTIVE"}
Checkout URL =https://transact.ti.com/v2/store/orders
GetProduct Response : {"Orders":{"checkoutProfileId":"IT-CheckoutProfile","customerPurchaseOrderNumber":"PGR-1389969781","purchaseOrderDate":"2022-11-07T14:16:36.7726286Z","endCustomerCompanyName":"IPC","expediteShipping":true,"orderComments":[{"attribute":"PO 1389969781"}],"lineItems":[{"customerLineItemNumber":1,"tiPartNumber":"TLV320AIC24KIPFBR","customerPartNumber":"TLV320AIC24K","customReelIndicator":false,"quantity":1,"customerItemAttributes":[{"attribute":""}]}]}}
Checkout Response : {
  "errors" : [
    {
      "errorCode" : "ERR-TICOM-ORDER-API-GEN-0500",
      "section" : "Generic",
      "type" : "Validation",
      "reason" : "We encountered a technical issue in processing your request.",
      "message" : "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm"
    }
  ]
}
GetProduct Response : {"tiPartNumber":"TLV320AIC24KIPFBR","genericPartNumber":"TLV320AIC24K","buyNowUrl":"https://www.ti.com/product/TLV320AIC24K/part-details/TLV320AIC24KIPFBR","quantity":23683,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":4.431},{"priceBreakQuantity":100,"price":3.612},{"priceBreakQuantity":250,"price":2.839},{"priceBreakQuantity":1000,"price":2.408}]}],"description":"Low-Power Stereo Voice Band CODEC","minimumOrderQuantity":1,"standardPackQuantity":1000,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":48,"packageType":"TLV320AIC24KIPFB_48_TQFP_PFB","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"ACTIVE"}
######### Product number: TPA3001D1PWPR   #############
GetProduct Endpoint : https://transact.ti.com/v2/store/products/TPA3001D1PWPR?currency=USD&exclude-evms=true
GetProduct Response : {"tiPartNumber":"TPA3001D1PWPR","genericPartNumber":"TPA3001D1","buyNowUrl":"https://www.ti.com/product/TPA3001D1/part-details/TPA3001D1PWPR","quantity":2,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":7.487},{"priceBreakQuantity":100,"price":6.104},{"priceBreakQuantity":250,"price":4.797},{"priceBreakQuantity":1000,"price":4.069}]}],"description":"20-W mono, 8- to 18-V supply, analog input Class-D audio amplifier","minimumOrderQuantity":1,"standardPackQuantity":2000,"exportControlClassificationNumber":"EAR99","htsCode":"8542330001","pinCount":24,"packageType":"TPA3001D1PWP_24_HTSSOP_PWP","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"NOT RECOMMENDED FOR NEW DESIGNS"}
Checkout URL =https://transact.ti.com/v2/store/orders
GetProduct Response : {"Orders":{"checkoutProfileId":"IT-CheckoutProfile","customerPurchaseOrderNumber":"PGR-1304543306","purchaseOrderDate":"2022-11-07T14:16:38.2950205Z","endCustomerCompanyName":"IPC","expediteShipping":true,"orderComments":[{"attribute":"PO 1304543306"}],"lineItems":[{"customerLineItemNumber":1,"tiPartNumber":"TPA3001D1PWPR","customerPartNumber":"TPA3001D1","customReelIndicator":false,"quantity":1,"customerItemAttributes":[{"attribute":""}]}]}}
Checkout Response : {
  "errors" : [
    {
      "errorCode" : "ERR-TICOM-ORDER-API-GEN-0500",
      "section" : "Generic",
      "type" : "Validation",
      "reason" : "We encountered a technical issue in processing your request.",
      "message" : "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm"
    }
  ]
}
GetProduct Response : {"tiPartNumber":"TPA3001D1PWPR","genericPartNumber":"TPA3001D1","buyNowUrl":"https://www.ti.com/product/TPA3001D1/part-details/TPA3001D1PWPR","quantity":2,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":7.487},{"priceBreakQuantity":100,"price":6.104},{"priceBreakQuantity":250,"price":4.797},{"priceBreakQuantity":1000,"price":4.069}]}],"description":"20-W mono, 8- to 18-V supply, analog input Class-D audio amplifier","minimumOrderQuantity":1,"standardPackQuantity":2000,"exportControlClassificationNumber":"EAR99","htsCode":"8542330001","pinCount":24,"packageType":"TPA3001D1PWP_24_HTSSOP_PWP","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"NOT RECOMMENDED FOR NEW DESIGNS"}
######### Product number: OMAPL138EZWTD4   #############
GetProduct Endpoint : https://transact.ti.com/v2/store/products/OMAPL138EZWTD4?currency=USD&exclude-evms=true
GetProduct Response : {"tiPartNumber":"OMAPL138EZWTD4","genericPartNumber":"OMAP-L138","buyNowUrl":"https://www.ti.com/product/OMAP-L138/part-details/OMAPL138EZWTD4","quantity":55042,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":34.448},{"priceBreakQuantity":100,"price":30.62},{"priceBreakQuantity":250,"price":25.172},{"priceBreakQuantity":1000,"price":22.515}]}],"description":"Low power C674x floating-point DSP + Arm9 processor - up to 456MHz","minimumOrderQuantity":1,"standardPackQuantity":90,"exportControlClassificationNumber":"3A991A2","htsCode":"8542310001","pinCount":361,"packageType":"OMAPL138EZWTD4_361_NFBGA_ZWT","packageCarrier":"TRAY","customReel":false,"lifeCycle":"ACTIVE"}
Checkout URL =https://transact.ti.com/v2/store/orders
GetProduct Response : {"Orders":{"checkoutProfileId":"IT-CheckoutProfile","customerPurchaseOrderNumber":"PGR-380842991","purchaseOrderDate":"2022-11-07T14:16:40.312962Z","endCustomerCompanyName":"IPC","expediteShipping":true,"orderComments":[{"attribute":"PO 380842991"}],"lineItems":[{"customerLineItemNumber":1,"tiPartNumber":"OMAPL138EZWTD4","customerPartNumber":"OMAP-L138","customReelIndicator":false,"quantity":1,"customerItemAttributes":[{"attribute":""}]}]}}
Checkout Response : {
  "errors" : [
    {
      "errorCode" : "ERR-TICOM-ORDER-API-GEN-0500",
      "section" : "Generic",
      "type" : "Validation",
      "reason" : "We encountered a technical issue in processing your request.",
      "message" : "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm"
    }
  ]
}
GetProduct Response : {"tiPartNumber":"OMAPL138EZWTD4","genericPartNumber":"OMAP-L138","buyNowUrl":"https://www.ti.com/product/OMAP-L138/part-details/OMAPL138EZWTD4","quantity":55042,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":34.448},{"priceBreakQuantity":100,"price":30.62},{"priceBreakQuantity":250,"price":25.172},{"priceBreakQuantity":1000,"price":22.515}]}],"description":"Low power C674x floating-point DSP + Arm9 processor - up to 456MHz","minimumOrderQuantity":1,"standardPackQuantity":90,"exportControlClassificationNumber":"3A991A2","htsCode":"8542310001","pinCount":361,"packageType":"OMAPL138EZWTD4_361_NFBGA_ZWT","packageCarrier":"TRAY","customReel":false,"lifeCycle":"ACTIVE"}
######### Product number: TPS61161ADRVT   #############
GetProduct Endpoint : https://transact.ti.com/v2/store/products/TPS61161ADRVT?currency=USD&exclude-evms=true
GetProduct Response : {"tiPartNumber":"TPS61161ADRVT","genericPartNumber":"TPS61161A","buyNowUrl":"https://www.ti.com/product/TPS61161A/part-details/TPS61161ADRVT","quantity":254,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":1.242},{"priceBreakQuantity":100,"price":0.956},{"priceBreakQuantity":250,"price":0.704},{"priceBreakQuantity":1000,"price":0.503}]}],"description":"White LED driver with PWM brightness control in 2mm x 2mm WSON Package. up to 10 LEDs in Series","minimumOrderQuantity":1,"standardPackQuantity":250,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":6,"packageType":"TPS61161ADRV_6_WSON_DRV","packageCarrier":"CUT TAPE","customReel":false,"lifeCycle":"ACTIVE"}
Checkout URL =https://transact.ti.com/v2/store/orders
GetProduct Response : {"Orders":{"checkoutProfileId":"IT-CheckoutProfile","customerPurchaseOrderNumber":"PGR-766608150","purchaseOrderDate":"2022-11-07T14:16:44.0951148Z","endCustomerCompanyName":"IPC","expediteShipping":true,"orderComments":[{"attribute":"PO 766608150"}],"lineItems":[{"customerLineItemNumber":1,"tiPartNumber":"TPS61161ADRVT","customerPartNumber":"TPS61161A","customReelIndicator":false,"quantity":1,"customerItemAttributes":[{"attribute":""}]}]}}
Checkout Response : {
  "errors" : [
    {
      "errorCode" : "ERR-TICOM-ORDER-API-GEN-0500",
      "section" : "Generic",
      "type" : "Validation",
      "reason" : "We encountered a technical issue in processing your request.",
      "message" : "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm"
    }
  ]
}
GetProduct Response : {"tiPartNumber":"TPS61161ADRVT","genericPartNumber":"TPS61161A","buyNowUrl":"https://www.ti.com/product/TPS61161A/part-details/TPS61161ADRVT","quantity":254,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":1.242},{"priceBreakQuantity":100,"price":0.956},{"priceBreakQuantity":250,"price":0.704},{"priceBreakQuantity":1000,"price":0.503}]}],"description":"White LED driver with PWM brightness control in 2mm x 2mm WSON Package. up to 10 LEDs in Series","minimumOrderQuantity":1,"standardPackQuantity":250,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":6,"packageType":"TPS61161ADRV_6_WSON_DRV","packageCarrier":"CUT TAPE","customReel":false,"lifeCycle":"ACTIVE"}
######### Product number: TPS2051BDBVR   #############
GetProduct Endpoint : https://transact.ti.com/v2/store/products/TPS2051BDBVR?currency=USD&exclude-evms=true
GetProduct Response : {"tiPartNumber":"TPS2051BDBVR","genericPartNumber":"TPS2051B","buyNowUrl":"https://www.ti.com/product/TPS2051B/part-details/TPS2051BDBVR","quantity":585360,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":0.494},{"priceBreakQuantity":100,"price":0.38},{"priceBreakQuantity":250,"price":0.28},{"priceBreakQuantity":1000,"price":0.2}]}],"description":"0.5A loading, 2.7-5.5V, 70mΩ USB power switch, active-high","minimumOrderQuantity":1,"standardPackQuantity":3000,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":5,"packageType":"TPS2051BDBV_5_SOT-23_DBV","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"ACTIVE"}
Checkout URL =https://transact.ti.com/v2/store/orders
GetProduct Response : {"Orders":{"checkoutProfileId":"IT-CheckoutProfile","customerPurchaseOrderNumber":"PGR-1833476407","purchaseOrderDate":"2022-11-07T14:16:46.3180462Z","endCustomerCompanyName":"IPC","expediteShipping":true,"orderComments":[{"attribute":"PO 1833476407"}],"lineItems":[{"customerLineItemNumber":1,"tiPartNumber":"TPS2051BDBVR","customerPartNumber":"TPS2051B","customReelIndicator":false,"quantity":1,"customerItemAttributes":[{"attribute":""}]}]}}
Checkout Response : {
  "errors" : [
    {
      "errorCode" : "ERR-TICOM-ORDER-API-GEN-0500",
      "section" : "Generic",
      "type" : "Validation",
      "reason" : "We encountered a technical issue in processing your request.",
      "message" : "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm"
    }
  ]
}
GetProduct Response : {"tiPartNumber":"TPS2051BDBVR","genericPartNumber":"TPS2051B","buyNowUrl":"https://www.ti.com/product/TPS2051B/part-details/TPS2051BDBVR","quantity":585360,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":0.494},{"priceBreakQuantity":100,"price":0.38},{"priceBreakQuantity":250,"price":0.28},{"priceBreakQuantity":1000,"price":0.2}]}],"description":"0.5A loading, 2.7-5.5V, 70mΩ USB power switch, active-high","minimumOrderQuantity":1,"standardPackQuantity":3000,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":5,"packageType":"TPS2051BDBV_5_SOT-23_DBV","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"ACTIVE"}
######### Product number: AM1808EZWTD4   #############
GetProduct Endpoint : https://transact.ti.com/v2/store/products/AM1808EZWTD4?currency=USD&exclude-evms=true
GetProduct Response : {"tiPartNumber":"AM1808EZWTD4","genericPartNumber":"AM1808","buyNowUrl":"https://www.ti.com/product/AM1808/part-details/AM1808EZWTD4","quantity":420,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":16.545},{"priceBreakQuantity":100,"price":14.452},{"priceBreakQuantity":250,"price":11.143},{"priceBreakQuantity":1000,"price":9.967}]}],"description":"Sitara processor: Arm9, LPDDR, DDR2, display, Ethernet","minimumOrderQuantity":1,"standardPackQuantity":90,"exportControlClassificationNumber":"3A991A2","htsCode":"8542310001","pinCount":361,"packageType":"AM1808EZWTD4_361_NFBGA_ZWT","packageCarrier":"TRAY","customReel":false,"lifeCycle":"ACTIVE"}
Checkout URL =https://transact.ti.com/v2/store/orders
GetProduct Response : {"Orders":{"checkoutProfileId":"IT-CheckoutProfile","customerPurchaseOrderNumber":"PGR-689930102","purchaseOrderDate":"2022-11-07T14:16:47.5043536Z","endCustomerCompanyName":"IPC","expediteShipping":true,"orderComments":[{"attribute":"PO 689930102"}],"lineItems":[{"customerLineItemNumber":1,"tiPartNumber":"AM1808EZWTD4","customerPartNumber":"AM1808","customReelIndicator":false,"quantity":1,"customerItemAttributes":[{"attribute":""}]}]}}
Checkout Response : {
  "errors" : [
    {
      "errorCode" : "ERR-TICOM-ORDER-API-GEN-0500",
      "section" : "Generic",
      "type" : "Validation",
      "reason" : "We encountered a technical issue in processing your request.",
      "message" : "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm"
    }
  ]
}
GetProduct Response : {"tiPartNumber":"AM1808EZWTD4","genericPartNumber":"AM1808","buyNowUrl":"https://www.ti.com/product/AM1808/part-details/AM1808EZWTD4","quantity":420,"limit":10,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":16.545},{"priceBreakQuantity":100,"price":14.452},{"priceBreakQuantity":250,"price":11.143},{"priceBreakQuantity":1000,"price":9.967}]}],"description":"Sitara processor: Arm9, LPDDR, DDR2, display, Ethernet","minimumOrderQuantity":1,"standardPackQuantity":90,"exportControlClassificationNumber":"3A991A2","htsCode":"8542310001","pinCount":361,"packageType":"AM1808EZWTD4_361_NFBGA_ZWT","packageCarrier":"TRAY","customReel":false,"lifeCycle":"ACTIVE"}
######### Product number: PCM3168APAPR   #############
GetProduct Endpoint : https://transact.ti.com/v2/store/products/PCM3168APAPR?currency=USD&exclude-evms=true
GetProduct Response : {"tiPartNumber":"PCM3168APAPR","genericPartNumber":"PCM3168A","buyNowUrl":"https://www.ti.com/product/PCM3168A/part-details/PCM3168APAPR","quantity":24993,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":7.724},{"priceBreakQuantity":100,"price":6.297},{"priceBreakQuantity":250,"price":4.949},{"priceBreakQuantity":1000,"price":4.198}]}],"description":"24-bit Multi-channel Audio CODEC 6ch-in/8ch-out with 96/192kHz sampling rate","minimumOrderQuantity":1,"standardPackQuantity":1000,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":64,"packageType":"PCM3168APAP_64_HTQFP_PAP","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"ACTIVE"}
Checkout URL =https://transact.ti.com/v2/store/orders
GetProduct Response : {"Orders":{"checkoutProfileId":"IT-CheckoutProfile","customerPurchaseOrderNumber":"PGR-1828868329","purchaseOrderDate":"2022-11-07T14:16:49.0267697Z","endCustomerCompanyName":"IPC","expediteShipping":true,"orderComments":[{"attribute":"PO 1828868329"}],"lineItems":[{"customerLineItemNumber":1,"tiPartNumber":"PCM3168APAPR","customerPartNumber":"PCM3168A","customReelIndicator":false,"quantity":1,"customerItemAttributes":[{"attribute":""}]}]}}
Checkout Response : {
  "errors" : [
    {
      "errorCode" : "ERR-TICOM-ORDER-API-GEN-0500",
      "section" : "Generic",
      "type" : "Validation",
      "reason" : "We encountered a technical issue in processing your request.",
      "message" : "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm"
    }
  ]
}
GetProduct Response : {"tiPartNumber":"PCM3168APAPR","genericPartNumber":"PCM3168A","buyNowUrl":"https://www.ti.com/product/PCM3168A/part-details/PCM3168APAPR","quantity":24993,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":7.724},{"priceBreakQuantity":100,"price":6.297},{"priceBreakQuantity":250,"price":4.949},{"priceBreakQuantity":1000,"price":4.198}]}],"description":"24-bit Multi-channel Audio CODEC 6ch-in/8ch-out with 96/192kHz sampling rate","minimumOrderQuantity":1,"standardPackQuantity":1000,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":64,"packageType":"PCM3168APAP_64_HTQFP_PAP","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"ACTIVE"}
######### Product number: LM10011SDX/NOPB   #############
GetProduct Endpoint : https://transact.ti.com/v2/store/products/LM10011SDX/NOPB?currency=USD&exclude-evms=true
GetProduct Response : {"tiPartNumber":"LM10011SDX/NOPB","genericPartNumber":"LM10011","buyNowUrl":"https://www.ti.com/product/LM10011/part-details/LM10011SDX/NOPB","quantity":0,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":1.373},{"priceBreakQuantity":100,"price":1.134},{"priceBreakQuantity":250,"price":0.815},{"priceBreakQuantity":1000,"price":0.613}]}],"description":"1% Accuracy 4/6-Bit VID Voltage Programmer for Point of Load Regulator w/ Adj Start-Up Current","minimumOrderQuantity":1,"standardPackQuantity":4500,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":10,"packageType":"LM10011SD/NO_10_WSON_DSC","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"ACTIVE"}
Checkout URL =https://transact.ti.com/v2/store/orders
GetProduct Response : {"Orders":{"checkoutProfileId":"IT-CheckoutProfile","customerPurchaseOrderNumber":"PGR-7872236","purchaseOrderDate":"2022-11-07T14:16:50.2482062Z","endCustomerCompanyName":"IPC","expediteShipping":true,"orderComments":[{"attribute":"PO 7872236"}],"lineItems":[{"customerLineItemNumber":1,"tiPartNumber":"LM10011SDX/NOPB","customerPartNumber":"LM10011","customReelIndicator":false,"quantity":1,"customerItemAttributes":[{"attribute":""}]}]}}
Checkout Response : {
  "errors" : [
    {
      "errorCode" : "ERR-TICOM-ORDER-API-GEN-0500",
      "section" : "Generic",
      "type" : "Validation",
      "reason" : "We encountered a technical issue in processing your request.",
      "message" : "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm"
    }
  ]
}
GetProduct Response : {"tiPartNumber":"LM10011SDX/NOPB","genericPartNumber":"LM10011","buyNowUrl":"https://www.ti.com/product/LM10011/part-details/LM10011SDX/NOPB","quantity":0,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":1.373},{"priceBreakQuantity":100,"price":1.134},{"priceBreakQuantity":250,"price":0.815},{"priceBreakQuantity":1000,"price":0.613}]}],"description":"1% Accuracy 4/6-Bit VID Voltage Programmer for Point of Load Regulator w/ Adj Start-Up Current","minimumOrderQuantity":1,"standardPackQuantity":4500,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":10,"packageType":"LM10011SD/NO_10_WSON_DSC","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"ACTIVE"}
######### Product number: CDCM6208V1RGZR   #############
GetProduct Endpoint : https://transact.ti.com/v2/store/products/CDCM6208V1RGZR?currency=USD&exclude-evms=true
GetProduct Response : {"tiPartNumber":"CDCM6208V1RGZR","genericPartNumber":"CDCM6208","buyNowUrl":"https://www.ti.com/product/CDCM6208/part-details/CDCM6208V1RGZR","quantity":500,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":8.356},{"priceBreakQuantity":100,"price":7.299},{"priceBreakQuantity":250,"price":5.628},{"priceBreakQuantity":1000,"price":5.034}]}],"description":"2:8 ultra-low power, low jitter clock generator","minimumOrderQuantity":1,"standardPackQuantity":2500,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":48,"packageType":"CDCM6208V1RGZ_48_VQFN_RGZ","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"ACTIVE"}
Checkout URL =https://transact.ti.com/v2/store/orders
GetProduct Response : {"Orders":{"checkoutProfileId":"IT-CheckoutProfile","customerPurchaseOrderNumber":"PGR-591830161","purchaseOrderDate":"2022-11-07T14:16:54.8568142Z","endCustomerCompanyName":"IPC","expediteShipping":true,"orderComments":[{"attribute":"PO 591830161"}],"lineItems":[{"customerLineItemNumber":1,"tiPartNumber":"CDCM6208V1RGZR","customerPartNumber":"CDCM6208","customReelIndicator":false,"quantity":1,"customerItemAttributes":[{"attribute":""}]}]}}
Checkout Response : {
  "errors" : [
    {
      "errorCode" : "ERR-TICOM-ORDER-API-GEN-0500",
      "section" : "Generic",
      "type" : "Validation",
      "reason" : "We encountered a technical issue in processing your request.",
      "message" : "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm"
    }
  ]
}
GetProduct Response : {"tiPartNumber":"CDCM6208V1RGZR","genericPartNumber":"CDCM6208","buyNowUrl":"https://www.ti.com/product/CDCM6208/part-details/CDCM6208V1RGZR","quantity":500,"limit":50,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":8.356},{"priceBreakQuantity":100,"price":7.299},{"priceBreakQuantity":250,"price":5.628},{"priceBreakQuantity":1000,"price":5.034}]}],"description":"2:8 ultra-low power, low jitter clock generator","minimumOrderQuantity":1,"standardPackQuantity":2500,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":48,"packageType":"CDCM6208V1RGZ_48_VQFN_RGZ","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"ACTIVE"}
######### Product number: TFP401APZP   #############
GetProduct Endpoint : https://transact.ti.com/v2/store/products/TFP401APZP?currency=USD&exclude-evms=true
GetProduct Response : {"tiPartNumber":"TFP401APZP","genericPartNumber":"TFP401A","buyNowUrl":"https://www.ti.com/product/TFP401A/part-details/TFP401APZP","quantity":490,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":7.82},{"priceBreakQuantity":100,"price":6.375},{"priceBreakQuantity":250,"price":5.011},{"priceBreakQuantity":1000,"price":4.25}]}],"description":"165-MHz TMDS DVI receiver/deserializer with HSYNC & Panelbus™ integrated circuit","minimumOrderQuantity":1,"standardPackQuantity":90,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":100,"packageType":"TFP401APZP_100_HTQFP_PZP","packageCarrier":"TRAY","customReel":false,"lifeCycle":"ACTIVE"}
Checkout URL =https://transact.ti.com/v2/store/orders
GetProduct Response : {"Orders":{"checkoutProfileId":"IT-CheckoutProfile","customerPurchaseOrderNumber":"PGR-1949345157","purchaseOrderDate":"2022-11-07T14:16:56.2109755Z","endCustomerCompanyName":"IPC","expediteShipping":true,"orderComments":[{"attribute":"PO 1949345157"}],"lineItems":[{"customerLineItemNumber":1,"tiPartNumber":"TFP401APZP","customerPartNumber":"TFP401A","customReelIndicator":false,"quantity":1,"customerItemAttributes":[{"attribute":""}]}]}}
Checkout Response : {
  "errors" : [
    {
      "errorCode" : "ERR-TICOM-ORDER-API-GEN-0500",
      "section" : "Generic",
      "type" : "Validation",
      "reason" : "We encountered a technical issue in processing your request.",
      "message" : "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm"
    }
  ]
}
GetProduct Response : {"tiPartNumber":"TFP401APZP","genericPartNumber":"TFP401A","buyNowUrl":"https://www.ti.com/product/TFP401A/part-details/TFP401APZP","quantity":490,"limit":10,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":7.82},{"priceBreakQuantity":100,"price":6.375},{"priceBreakQuantity":250,"price":5.011},{"priceBreakQuantity":1000,"price":4.25}]}],"description":"165-MHz TMDS DVI receiver/deserializer with HSYNC & Panelbus™ integrated circuit","minimumOrderQuantity":1,"standardPackQuantity":90,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":100,"packageType":"TFP401APZP_100_HTQFP_PZP","packageCarrier":"TRAY","customReel":false,"lifeCycle":"ACTIVE"}
######### Product number: SN75LVDS83CZQLR   #############
GetProduct Endpoint : https://transact.ti.com/v2/store/products/SN75LVDS83CZQLR?currency=USD&exclude-evms=true
GetProduct Response : {"tiPartNumber":null,"genericPartNumber":null,"buyNowUrl":null,"quantity":0,"pricing":null,"description":null,"minimumOrderQuantity":0,"standardPackQuantity":0,"exportControlClassificationNumber":null,"htsCode":null,"pinCount":0,"packageType":null,"packageCarrier":null,"customReel":false,"lifeCycle":null}
Checkout URL =https://transact.ti.com/v2/store/orders
GetProduct Response : {"Orders":{"checkoutProfileId":"IT-CheckoutProfile","customerPurchaseOrderNumber":"PGR-1729755373","purchaseOrderDate":"2022-11-07T14:16:58.2031177Z","endCustomerCompanyName":"IPC","expediteShipping":true,"orderComments":[{"attribute":"PO 1729755373"}],"lineItems":[{"customerLineItemNumber":1,"tiPartNumber":null,"customerPartNumber":null,"customReelIndicator":false,"quantity":1,"customerItemAttributes":[{"attribute":""}]}]}}
Checkout Response : {
  "errors" : [
    {
      "errorCode" : "ERR-TICOM-ORDER-API-GEN-0500",
      "section" : "Generic",
      "type" : "Validation",
      "reason" : "We encountered a technical issue in processing your request.",
      "message" : "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm"
    }
  ]
}
GetProduct Response : {"errors":[{"errorCode":"ERR-TICOM-INV-API-1002","type":"ResourceNotFound","section":"Path","field":"tiPartNumber","reason":"Resource could not be found","message":"tiPartNumber ('SN75LVDS83CZQLR') does not exist. Please correct the format (see https://e2e.ti.com/search?q=faq%3Atrue&category=forum&group=452&date=&customdaterange=0&startdate=&faq=true&sort=date%20desc&faq=true#) or verify that the part number is valid on TI.com and resubmit your request"}]}
######### Product number: TPD12S521DBTR   #############
GetProduct Endpoint : https://transact.ti.com/v2/store/products/TPD12S521DBTR?currency=USD&exclude-evms=true
GetProduct Response : {"tiPartNumber":"TPD12S521DBTR","genericPartNumber":"TPD12S521","buyNowUrl":"https://www.ti.com/product/TPD12S521/part-details/TPD12S521DBTR","quantity":833074,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":0.62},{"priceBreakQuantity":100,"price":0.477},{"priceBreakQuantity":250,"price":0.351},{"priceBreakQuantity":1000,"price":0.251}]}],"description":"HDMI transmitter port protection and interface device","minimumOrderQuantity":1,"standardPackQuantity":2000,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":38,"packageType":"TPD12S521DBT_38_TSSOP_DBT","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"ACTIVE"}
Checkout URL =https://transact.ti.com/v2/store/orders
GetProduct Response : {"Orders":{"checkoutProfileId":"IT-CheckoutProfile","customerPurchaseOrderNumber":"PGR-1137876775","purchaseOrderDate":"2022-11-07T14:16:59.4517423Z","endCustomerCompanyName":"IPC","expediteShipping":true,"orderComments":[{"attribute":"PO 1137876775"}],"lineItems":[{"customerLineItemNumber":1,"tiPartNumber":"TPD12S521DBTR","customerPartNumber":"TPD12S521","customReelIndicator":false,"quantity":1,"customerItemAttributes":[{"attribute":""}]}]}}
Checkout Response : {
  "errors" : [
    {
      "errorCode" : "ERR-TICOM-ORDER-API-GEN-0500",
      "section" : "Generic",
      "type" : "Validation",
      "reason" : "We encountered a technical issue in processing your request.",
      "message" : "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm"
    }
  ]
}
GetProduct Response : {"tiPartNumber":"TPD12S521DBTR","genericPartNumber":"TPD12S521","buyNowUrl":"https://www.ti.com/product/TPD12S521/part-details/TPD12S521DBTR","quantity":833074,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":0.62},{"priceBreakQuantity":100,"price":0.477},{"priceBreakQuantity":250,"price":0.351},{"priceBreakQuantity":1000,"price":0.251}]}],"description":"HDMI transmitter port protection and interface device","minimumOrderQuantity":1,"standardPackQuantity":2000,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":38,"packageType":"TPD12S521DBT_38_TSSOP_DBT","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"ACTIVE"}
######### Product number: TPD12S520DBTR   #############
GetProduct Endpoint : https://transact.ti.com/v2/store/products/TPD12S520DBTR?currency=USD&exclude-evms=true
GetProduct Response : {"tiPartNumber":"TPD12S520DBTR","genericPartNumber":"TPD12S520","buyNowUrl":"https://www.ti.com/product/TPD12S520/part-details/TPD12S520DBTR","quantity":28321,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":0.511},{"priceBreakQuantity":100,"price":0.422},{"priceBreakQuantity":250,"price":0.303},{"priceBreakQuantity":1000,"price":0.228}]}],"description":"HDMI recei-Ver port protection and interface device","minimumOrderQuantity":1,"standardPackQuantity":2000,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":38,"packageType":"TPD12S520DBT_38_TSSOP_DBT","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"ACTIVE"}
Checkout URL =https://transact.ti.com/v2/store/orders
GetProduct Response : {"Orders":{"checkoutProfileId":"IT-CheckoutProfile","customerPurchaseOrderNumber":"PGR-2124335834","purchaseOrderDate":"2022-11-07T14:17:01.307224Z","endCustomerCompanyName":"IPC","expediteShipping":true,"orderComments":[{"attribute":"PO 2124335834"}],"lineItems":[{"customerLineItemNumber":1,"tiPartNumber":"TPD12S520DBTR","customerPartNumber":"TPD12S520","customReelIndicator":false,"quantity":1,"customerItemAttributes":[{"attribute":""}]}]}}
Checkout Response : {
  "errors" : [
    {
      "errorCode" : "ERR-TICOM-ORDER-API-GEN-0500",
      "section" : "Generic",
      "type" : "Validation",
      "reason" : "We encountered a technical issue in processing your request.",
      "message" : "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm"
    }
  ]
}
GetProduct Response : {"tiPartNumber":"TPD12S520DBTR","genericPartNumber":"TPD12S520","buyNowUrl":"https://www.ti.com/product/TPD12S520/part-details/TPD12S520DBTR","quantity":28321,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":0.511},{"priceBreakQuantity":100,"price":0.422},{"priceBreakQuantity":250,"price":0.303},{"priceBreakQuantity":1000,"price":0.228}]}],"description":"HDMI recei-Ver port protection and interface device","minimumOrderQuantity":1,"standardPackQuantity":2000,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":38,"packageType":"TPD12S520DBT_38_TSSOP_DBT","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"ACTIVE"}
######### Product number: TMS320C6657CZH*   #############
GetProduct Endpoint : https://transact.ti.com/v2/store/products/TMS320C6657CZH*?currency=USD&exclude-evms=true
GetProduct Response : {"tiPartNumber":null,"genericPartNumber":null,"buyNowUrl":null,"quantity":0,"pricing":null,"description":null,"minimumOrderQuantity":0,"standardPackQuantity":0,"exportControlClassificationNumber":null,"htsCode":null,"pinCount":0,"packageType":null,"packageCarrier":null,"customReel":false,"lifeCycle":null}
Checkout URL =https://transact.ti.com/v2/store/orders
GetProduct Response : {"Orders":{"checkoutProfileId":"IT-CheckoutProfile","customerPurchaseOrderNumber":"PGR-1542612443","purchaseOrderDate":"2022-11-07T14:17:02.5154229Z","endCustomerCompanyName":"IPC","expediteShipping":true,"orderComments":[{"attribute":"PO 1542612443"}],"lineItems":[{"customerLineItemNumber":1,"tiPartNumber":null,"customerPartNumber":null,"customReelIndicator":false,"quantity":1,"customerItemAttributes":[{"attribute":""}]}]}}
Checkout Response : {
  "errors" : [
    {
      "errorCode" : "ERR-TICOM-ORDER-API-GEN-0500",
      "section" : "Generic",
      "type" : "Validation",
      "reason" : "We encountered a technical issue in processing your request.",
      "message" : "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm"
    }
  ]
}
GetProduct Response : {"errors":[{"errorCode":"ERR-TICOM-INV-API-1002","type":"ResourceNotFound","section":"Path","field":"tiPartNumber","reason":"Resource could not be found","message":"tiPartNumber ('TMS320C6657CZH*') does not exist. Please correct the format (see https://e2e.ti.com/search?q=faq%3Atrue&category=forum&group=452&date=&customdaterange=0&startdate=&faq=true&sort=date%20desc&faq=true#) or verify that the part number is valid on TI.com and resubmit your request"}]}
######### Product number: MAX3222CPWR   #############
GetProduct Endpoint : https://transact.ti.com/v2/store/products/MAX3222CPWR?currency=USD&exclude-evms=true
GetProduct Response : {"tiPartNumber":"MAX3222CPWR","genericPartNumber":"MAX3222","buyNowUrl":"https://www.ti.com/product/MAX3222/part-details/MAX3222CPWR","quantity":32905,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":1.559},{"priceBreakQuantity":100,"price":1.288},{"priceBreakQuantity":250,"price":0.925},{"priceBreakQuantity":1000,"price":0.696}]}],"description":"3- to 5.5-V dual channel 250kbps RS-232 line driver/receiver with +/-15-kV ESD protection","minimumOrderQuantity":1,"standardPackQuantity":2000,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":20,"packageType":"MAX3222CPW_20_TSSOP_PW","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"ACTIVE"}
Checkout URL =https://transact.ti.com/v2/store/orders
GetProduct Response : {"Orders":{"checkoutProfileId":"IT-CheckoutProfile","customerPurchaseOrderNumber":"PGR-431293169","purchaseOrderDate":"2022-11-07T14:17:04.77629Z","endCustomerCompanyName":"IPC","expediteShipping":true,"orderComments":[{"attribute":"PO 431293169"}],"lineItems":[{"customerLineItemNumber":1,"tiPartNumber":"MAX3222CPWR","customerPartNumber":"MAX3222","customReelIndicator":false,"quantity":1,"customerItemAttributes":[{"attribute":""}]}]}}
Checkout Response : {
  "errors" : [
    {
      "errorCode" : "ERR-TICOM-ORDER-API-GEN-0500",
      "section" : "Generic",
      "type" : "Validation",
      "reason" : "We encountered a technical issue in processing your request.",
      "message" : "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm"
    }
  ]
}
GetProduct Response : {"tiPartNumber":"MAX3222CPWR","genericPartNumber":"MAX3222","buyNowUrl":"https://www.ti.com/product/MAX3222/part-details/MAX3222CPWR","quantity":32905,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":1.559},{"priceBreakQuantity":100,"price":1.288},{"priceBreakQuantity":250,"price":0.925},{"priceBreakQuantity":1000,"price":0.696}]}],"description":"3- to 5.5-V dual channel 250kbps RS-232 line driver/receiver with +/-15-kV ESD protection","minimumOrderQuantity":1,"standardPackQuantity":2000,"exportControlClassificationNumber":"EAR99","htsCode":"8542390001","pinCount":20,"packageType":"MAX3222CPW_20_TSSOP_PW","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"ACTIVE"}
######### Product number: TPD2E007DCKR   #############
GetProduct Endpoint : https://transact.ti.com/v2/store/products/TPD2E007DCKR?currency=USD&exclude-evms=true
GetProduct Response : {"tiPartNumber":"TPD2E007DCKR","genericPartNumber":"TPD2E007","buyNowUrl":"https://www.ti.com/product/TPD2E007/part-details/TPD2E007DCKR","quantity":0,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":0.479},{"priceBreakQuantity":100,"price":0.369},{"priceBreakQuantity":250,"price":0.271},{"priceBreakQuantity":1000,"price":0.194}]}],"description":"Dual 15-pF,  ±13-V, ±8-kV ESD protection diode for AC Signal Data Interfaces","minimumOrderQuantity":1,"standardPackQuantity":3000,"exportControlClassificationNumber":"EAR99","htsCode":"8541100080","pinCount":3,"packageType":"TPD2E007DCK_3_SOT-SC70_DCK","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"ACTIVE"}
Checkout URL =https://transact.ti.com/v2/store/orders
GetProduct Response : {"Orders":{"checkoutProfileId":"IT-CheckoutProfile","customerPurchaseOrderNumber":"PGR-1986902068","purchaseOrderDate":"2022-11-07T14:17:06.8016158Z","endCustomerCompanyName":"IPC","expediteShipping":true,"orderComments":[{"attribute":"PO 1986902068"}],"lineItems":[{"customerLineItemNumber":1,"tiPartNumber":"TPD2E007DCKR","customerPartNumber":"TPD2E007","customReelIndicator":false,"quantity":1,"customerItemAttributes":[{"attribute":""}]}]}}
Checkout Response : {
  "errors" : [
    {
      "errorCode" : "ERR-TICOM-ORDER-API-GEN-0500",
      "section" : "Generic",
      "type" : "Validation",
      "reason" : "We encountered a technical issue in processing your request.",
      "message" : "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm"
    }
  ]
}
GetProduct Response : {"tiPartNumber":"TPD2E007DCKR","genericPartNumber":"TPD2E007","buyNowUrl":"https://www.ti.com/product/TPD2E007/part-details/TPD2E007DCKR","quantity":0,"pricing":[{"currency":"USD","priceBreaks":[{"priceBreakQuantity":1,"price":0.479},{"priceBreakQuantity":100,"price":0.369},{"priceBreakQuantity":250,"price":0.271},{"priceBreakQuantity":1000,"price":0.194}]}],"description":"Dual 15-pF,  ±13-V, ±8-kV ESD protection diode for AC Signal Data Interfaces","minimumOrderQuantity":1,"standardPackQuantity":3000,"exportControlClassificationNumber":"EAR99","htsCode":"8541100080","pinCount":3,"packageType":"TPD2E007DCK_3_SOT-SC70_DCK","packageCarrier":"CUT TAPE","customReel":true,"lifeCycle":"ACTIVE"}

 

 Please help to advise. Thank you for extending your support

Kind regards, 

Marvin

  • Hi Marvin, thank you for passing this along!

    Around the time of that request, the TI servers were undergoing maintenance (hence the error message indicating server-side temporary unavailability). Since one week seems to have passed, is the customer still receiving that error?

    Thank you!

  • Hello again!

    The root field of your payload is named "Orders" instead of "order". This results in a 500 error, but if you replace the term it works as expected.

    I apologize for the misunderstanding, please let me know if this helps!

  • Hi Marcia, 

    Thank you for your prompt response. Please see the feedback from our customer.

    After root object name change from "Orders" to "order" checkout is responding now but we are getting another error as given below in red color .

    See the attached file to have all the log

    "errors":[
    {
    "errorCode":"ERR-TICOM-ORDER-API-0001",
    "type":"Application",
    "section":"Orders",
    "field":null,
    "reason":"We are unable to validate your checkout profile",
    "message":"Wait 5 minutes before attempting to resubmit your request. If you are still having issues, connect with TI customer support <">support.ti.com/csm>",
    "data":null
    }

     Please help to advise. Thank you for extending your support

    Kind regards, 

    Marvin

  • Hi Marvin,

    It looks like the customer is sending the value "IT-CheckoutProfile" in the checkoutProfileId field of the order payload.

    They will need to complete a checkout profile for their myTI company account and copy the actual ID for their account into their API order request.

    I hope that helps.

    Best regards,
    Paul

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