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[FAQ] TI-API: v2 Backlog advanced ship notice (ASN) API error codes and meanings (part 1 of 2)

Part Number: TI-API

What do the v2 ASN API error codes mean?

  • Scenario Error details Remediation steps
    Missing Identifier
    {
    	"errors": [
    		{
    			"errorCode": "ERR-BKG-ASNR-API-0010",
    			"type": "ERROR",
    			"reason": "Missing Identifier",
    			"message": "The identifier customerPurchaseOrderNumber, wayBillNumber, or orderNumber cannot be null or empty.  Enter a valid Identifier and resubmit request."
    		}
    	]
    }
    The identifier cannot be null or empty. Enter one valid customerPurchaseOrderNumber or wayBillNumber or orderNumber and resubmit the request. If further assistance is needed, contact TI API Support (api-portal.ti.com/support).
    Only One Identifier Required
    {
    	"errors": [
    		{
    			"errorCode": "ERR-BKG-ASNR-API-0011",
    			"type": "ERROR",
    			"reason": "Only One Identifier Required",
    			"message": " Only one of the identifiers customerPurchaseOrderNumber, wayBillNumber, or orderNumber is required. Enter only one of the valid Identifiers and resubmit request."
    		}
    	]
    }
    Only one identifier is required. Enter one of the following valid identifiers: customerPurchaseOrderNumber or wayBillNumber or orderNumber and resubmit the request. If further assistance is needed, contact TI API Support (api-portal.ti.com/support).
    Invalid requestCommercialInvoicePDF or requestWaybillPDF
    {
    	"errors": [
    		{
    			"errorCode": "ERR-BKG-ASNR-API-0040",
    			"type": "ERROR",
    			"reason": "Invalid requestCommercialInvoicePDF or requestWaybillPDF",
    			"message": " requestCommercialInvoicePDF or requestWaybillPDF – X must have value of either true or false. Field will default to false."
    		}
    	]
    }
    requestCommercialInvoicePDF or requestWaybillPDF value must be true or false if the PDF is needed. Enter X to receive a PDF; otherwise the field will default to false. If further assistance is needed, contact TI API Support (api-portal.ti.com/support).
    TI API unavailable for scheduled system maintenance
    {
    	"errors": [
    		{
    			"errorCode": "ERR-BKG-ASNR-API-0500",
    			"type": "ERROR",
    			"reason": "TI API unavailable for scheduled system maintenance",
    			"message": " This TI API is currently unavailable due to system maintenance. Please resubmit the request after maintenance is completed or contact TI API Support (https://api-portal.ti.com/support) for more information."
    		}
    	]
    }
    TI server maintenance in progress and is currently unavailable. Attempt to resubmit the request at a later time. If the issue persists, contact TI customer support (Submit Request).
    No shipment data found with customerPurchaseOrderNumber
    {
    	"errors": [
    		{
    			"errorCode": "ERR-BKG-ASNR-API-020",
    			"type": "ERROR",
    			"reason": "No shipment data found with customerPurchaseOrderNumber",
    			"message": "Verify and correct the customerPurchaseOrderNumber or use the orderNumber or wayBillNumber and resubmit request."
    		}
    	]
    }
    Shipment data is not found. Enter a valid customerPurchaseOrderNumber or use either orderNumber or wayBillNumber. Only completed orders will have shipment data available. If further assistance is needed, contact TI API Support (api-portal.ti.com/support).
    No shipment data found with orderNumber
    {
    	"errors": [
    		{
    			"errorCode": "ERR-BKG-ASNR-API-0021",
    			"type": "ERROR",
    			"reason": "No shipment data found with orderNumber",
    			"message": "Verify and correct the orderNumber or use the customerPurchaseOrderNumber or wayBillNumber and resubmit request."
    		}
    	]
    }
    Shipment data is not found. Enter a valid orderNumber or use either customerPurchaseOrderNumber or wayBillNumber. Only completed orders will have shipment data available. If further assistance is needed, contact TI API Support (api-portal.ti.com/support).
    No shipment data found with wayBillNumber
    {
    	"errors": [
    		{
    			"errorCode": "ERR-BKG-ASNR-API-0022",
    			"type": "ERROR",
    			"reason": "No shipment data found with wayBillNumber",
    			"message": "Verify and correct the wayBillNumber or use the customerPurchaseOrderNumber or orderNumber and resubmit request."
    		}
    	]
    }
    Shipment data is not found. Enter a valid wayBillNumber or use either customerPurchaseOrderNumber or orderNumber. Only completed orders will have shipment data available. If further assistance is needed, contact TI API Support (api-portal.ti.com/support).
    Shipment is still in process
    {
    	"errors": [
    		{
    			"errorCode": "ERR-BKG-ASNR-API-0023",
    			"type": "ERROR",
    			"reason": "Shipment in process, ASN information unavailable at this time",
    			"message": "Shipment information is unavailable at this time. Please try again at a later time."
    		}
    	]
    }
    Shipment data is not found as shipment is still in process. Please try after some time. If further assistance is needed, contact TI API Support (api-portal.ti.com/support).
    Shipment is complete, ASN is not available at this time
    {
    	"errors": [
    		{
    			"errorCode": "ERR-BKG-ASNR-API-0024",
    			"type": "ERROR",
    			"reason": "Shipment complete, ASN information unavailable",
    			"message": "Shipment information is unavailable at this time. Please try again at a later time."
    		}
    	]
    }
    ASN info is not yet ready. Please try after some time. If further assistance is needed, contact TI API Support (api-portal.ti.com/support).
    Invalid soldToAccountNumber
    {
    	"errors": [
    		{
    			"errorCode": "ERR-BKG-ASNR-API-0030",
    			"type": "ERROR",
    			"reason": "Invalid soldToAccountNumber",
    			"message": " soldToAccountNumber is incorrect.  Verify and correct the soldToAccountNumber and resubmit request."
    		}
    	]
    }
    The soldToAccountNumber is not valid. Enter a valid soldToAccountNumber. If further assistance is needed, contact TI API Support (api-portal.ti.com/support).
    Missing soldToAccountNumber
    {
    	"errors": [
    		{
    			"errorCode": "ERR-BKG-ASNR-API-0031",
    			"type": "ERROR",
    			"reason": "Missing soldToAccountNumber",
    			"message": "The soldToAccountNumber cannot be null or empty. Enter a valid soldToAccountNumber and resubmit request."
    		}
    	]
    }
    The soldToAccountNumber is missing and cannot be null or empty. Enter a valid soldToAccountNumber and resubmit the request. If further assistance is needed, contact TI API Support (api-portal.ti.com/support).
    Missing business partner's soldToAccountNumber
    {
    	"errors": [
    		{
    			"errorCode": "ERR-BKG-ASNR-API-0032",
    			"type": "ERROR",
    			"reason": "Missing business partner's soldToAccountNumber",
    			"message": "The Business Partner's soldToAccountNumber cannot be null or empty.  Enter a valid soldToAccountNumber and resubmit request."
    		}
    	]
    }
    The business partner’s soldToAccountNumber is missing and cannot be null or empty. Enter a valid business partner’s soldToAccountNumber and resubmit the request. If further assistance is needed, contact TI API Support (api-portal.ti.com/support).
    Missing business partner
    {
    	"errors": [
    		{
    			"errorCode": "ERR-BKG-ASNR-API-0040",
    			"type": "ERROR",
    			"reason": "Missing business partner",
    			"message": "Business Partner cannot be null or empty.  Enter a valid Business partner and resubmit request."
    		}
    	]
    }
    The Business Partner is missing and cannot be null or empty. Enter a valid Business Partner and resubmit the request. If further assistance is needed, contact TI API Support (api-portal.ti.com/support).

    View v2 Backlog advanced ship notice (ASN) API error codes and meanings (part 2 of 2)

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