What do the v2 ASN API error codes mean?
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Scenario | Error details | Remediation steps |
Missing Identifier | { "errors": [ { "errorCode": "ERR-BKG-ASNR-API-0010", "type": "ERROR", "reason": "Missing Identifier", "message": "The identifier customerPurchaseOrderNumber, wayBillNumber, or orderNumber cannot be null or empty. Enter a valid Identifier and resubmit request." } ] } |
The identifier cannot be null or empty. Enter one valid customerPurchaseOrderNumber or wayBillNumber or orderNumber and resubmit the request. If further assistance is needed, contact TI API Support (api-portal.ti.com/support). |
Only One Identifier Required | { "errors": [ { "errorCode": "ERR-BKG-ASNR-API-0011", "type": "ERROR", "reason": "Only One Identifier Required", "message": " Only one of the identifiers customerPurchaseOrderNumber, wayBillNumber, or orderNumber is required. Enter only one of the valid Identifiers and resubmit request." } ] } |
Only one identifier is required. Enter one of the following valid identifiers: customerPurchaseOrderNumber or wayBillNumber or orderNumber and resubmit the request. If further assistance is needed, contact TI API Support (api-portal.ti.com/support). |
Invalid requestCommercialInvoicePDF or requestWaybillPDF | { "errors": [ { "errorCode": "ERR-BKG-ASNR-API-0040", "type": "ERROR", "reason": "Invalid requestCommercialInvoicePDF or requestWaybillPDF", "message": " requestCommercialInvoicePDF or requestWaybillPDF – X must have value of either true or false. Field will default to false." } ] } |
requestCommercialInvoicePDF or requestWaybillPDF value must be true or false if the PDF is needed. Enter X to receive a PDF; otherwise the field will default to false. If further assistance is needed, contact TI API Support (api-portal.ti.com/support). |
TI API unavailable for scheduled system maintenance | { "errors": [ { "errorCode": "ERR-BKG-ASNR-API-0500", "type": "ERROR", "reason": "TI API unavailable for scheduled system maintenance", "message": " This TI API is currently unavailable due to system maintenance. Please resubmit the request after maintenance is completed or contact TI API Support (https://api-portal.ti.com/support) for more information." } ] } |
TI server maintenance in progress and is currently unavailable. Attempt to resubmit the request at a later time. If the issue persists, contact TI customer support (Submit Request). |
No shipment data found with customerPurchaseOrderNumber | { "errors": [ { "errorCode": "ERR-BKG-ASNR-API-020", "type": "ERROR", "reason": "No shipment data found with customerPurchaseOrderNumber", "message": "Verify and correct the customerPurchaseOrderNumber or use the orderNumber or wayBillNumber and resubmit request." } ] } |
Shipment data is not found. Enter a valid customerPurchaseOrderNumber or use either orderNumber or wayBillNumber. Only completed orders will have shipment data available. If further assistance is needed, contact TI API Support (api-portal.ti.com/support). |
No shipment data found with orderNumber | { "errors": [ { "errorCode": "ERR-BKG-ASNR-API-0021", "type": "ERROR", "reason": "No shipment data found with orderNumber", "message": "Verify and correct the orderNumber or use the customerPurchaseOrderNumber or wayBillNumber and resubmit request." } ] } |
Shipment data is not found. Enter a valid orderNumber or use either customerPurchaseOrderNumber or wayBillNumber. Only completed orders will have shipment data available. If further assistance is needed, contact TI API Support (api-portal.ti.com/support). |
No shipment data found with wayBillNumber | { "errors": [ { "errorCode": "ERR-BKG-ASNR-API-0022", "type": "ERROR", "reason": "No shipment data found with wayBillNumber", "message": "Verify and correct the wayBillNumber or use the customerPurchaseOrderNumber or orderNumber and resubmit request." } ] } |
Shipment data is not found. Enter a valid wayBillNumber or use either customerPurchaseOrderNumber or orderNumber. Only completed orders will have shipment data available. If further assistance is needed, contact TI API Support (api-portal.ti.com/support). |
Shipment is still in process | { "errors": [ { "errorCode": "ERR-BKG-ASNR-API-0023", "type": "ERROR", "reason": "Shipment in process, ASN information unavailable at this time", "message": "Shipment information is unavailable at this time. Please try again at a later time." } ] } |
Shipment data is not found as shipment is still in process. Please try after some time. If further assistance is needed, contact TI API Support (api-portal.ti.com/support). |
Shipment is complete, ASN is not available at this time | { "errors": [ { "errorCode": "ERR-BKG-ASNR-API-0024", "type": "ERROR", "reason": "Shipment complete, ASN information unavailable", "message": "Shipment information is unavailable at this time. Please try again at a later time." } ] } |
ASN info is not yet ready. Please try after some time. If further assistance is needed, contact TI API Support (api-portal.ti.com/support). |
Invalid soldToAccountNumber | { "errors": [ { "errorCode": "ERR-BKG-ASNR-API-0030", "type": "ERROR", "reason": "Invalid soldToAccountNumber", "message": " soldToAccountNumber is incorrect. Verify and correct the soldToAccountNumber and resubmit request." } ] } |
The soldToAccountNumber is not valid. Enter a valid soldToAccountNumber. If further assistance is needed, contact TI API Support (api-portal.ti.com/support). |
Missing soldToAccountNumber | { "errors": [ { "errorCode": "ERR-BKG-ASNR-API-0031", "type": "ERROR", "reason": "Missing soldToAccountNumber", "message": "The soldToAccountNumber cannot be null or empty. Enter a valid soldToAccountNumber and resubmit request." } ] } |
The soldToAccountNumber is missing and cannot be null or empty. Enter a valid soldToAccountNumber and resubmit the request. If further assistance is needed, contact TI API Support (api-portal.ti.com/support). |
Missing business partner's soldToAccountNumber | { "errors": [ { "errorCode": "ERR-BKG-ASNR-API-0032", "type": "ERROR", "reason": "Missing business partner's soldToAccountNumber", "message": "The Business Partner's soldToAccountNumber cannot be null or empty. Enter a valid soldToAccountNumber and resubmit request." } ] } |
The business partner’s soldToAccountNumber is missing and cannot be null or empty. Enter a valid business partner’s soldToAccountNumber and resubmit the request. If further assistance is needed, contact TI API Support (api-portal.ti.com/support). |
Missing business partner | { "errors": [ { "errorCode": "ERR-BKG-ASNR-API-0040", "type": "ERROR", "reason": "Missing business partner", "message": "Business Partner cannot be null or empty. Enter a valid Business partner and resubmit request." } ] } |
The Business Partner is missing and cannot be null or empty. Enter a valid Business Partner and resubmit the request. If further assistance is needed, contact TI API Support (api-portal.ti.com/support). |
View v2 Backlog advanced ship notice (ASN) API error codes and meanings (part 2 of 2)
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