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What do the v2 order and order change API error codes mean?
| Scenario | Error details | Remediation steps |
| Invalid JSON input | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0002",
"type": "ERROR",
" reason ": "InvalidJSONInput",
"message": "JSON input is not valid. Enter a valid JSON input and resubmit request or contact TI API Support (https://api-portal.ti.com/support for assistance."
}
]
} |
JSON input is not valid. Enter a valid JSON input and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| Missing CustomerGlobalIdentifier | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0004",
"type": "ERROR",
"reason": "Missing CustomerGlobalIdentifier",
"message": "CustomerGlobalIdentifier is required. Contact TI API Support (https://api-portal.ti.com/support for assistance."
}
]
} |
CustomerGlobalIdentifier is missing and cannot be null or empty. Contact TI API Support https://api-portal.ti.com/support for assistance. |
| Missing customerPurchaseOrderNumber | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0010",
"type": "ERROR",
"reason": "MissingcustomerPurchaseOrderNumber",
"message": "customerPurchaseOrderNumber cannot be null or empty. Enter a valid customer PurchaseOrderNumber and resubmit request."
}
]
} |
customerPurchaseOrderNumber is missing and cannot be null or empty. Enter a valid customerPurchaseOrderNumber (Customer Purchase Order) and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| Missing customerPurchaseOrderNumber or orderNumber | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0016",
"type": "ERROR",
"reason": "Missing customerPurchaseOrderNumber or orderNumber",
"message": "customerPurchaseOrderNumber or orderNumber cannot be null or empty. Enter a valid CustomerPurchaseOrderNumber or orderNumber and resubmit request."
}
]
}
|
customerPurchaseOrderNumber or orderNumber cannot be null or empty. Enter a valid CustomerPurchaseOrderNumber (Customer Purchase Order) or orderNumber (Supplier Order) and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
|
Invalid customerPurchaseOrderNumber |
{
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0020",
"type": "ERROR",
"reason": "Invalid customerPurchaseOrderNumber",
"message": "CustomerPurchaseOrderNumber cannot exceed 35 characters in length. Enter a valid customerPurchaseOrderNumber up to 35 characters and resubmit the request."
}
]
} |
customerPurchaseOrderNumber exceeds the maximum length of 35 characters. Enter a valid customerPurchaseOrderNumber that does not exceed 35 characters and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
|
Invalid purchaseOrderDate |
{
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0030",
"type": "ERROR",
"reason": "InvalidpurchaseOrderDate",
"message": "purchaseOrderDate does not have a valid date format. Verify and correct the purchaseOrderDate format to YYYY-MM-DD and resubmit request."
}
]
} |
Invalid date format for purchaseOrderDate. Enter the valid purchaseOrderDate format of YYY-MM-DD and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
|
Invalid CustomerGlobalIdentifier |
{
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0040",
"type": "ERROR",
"reason": "Invalid CustomerGlobalIdentifier",
"message": "CustomerGlobalIdentifier is not valid. Contact TI API Support (https://api-portal.ti.com/support for assistance."
}
]
} |
CustomerGlobalIdentifier is not valid. Contact TI API Support https://api-portal.ti.com/support for assistance. |
| Missing shipToAccountNumber |
{
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0066",
"type": "ERROR",
"reason": "MissingshipToAccountNumber",
"message": "shipToAccountNumbercannotbenullorempty. EnteravalidshipToAccountNumberandresubmitrequest."
}
]
}
|
shipToAccountNumber is missing and cannot be null or empty. Enter a valid shipToAccountNumber and resubmit the request. If further assistance is needed, contact TI Customer support center https://support.ti.com/csm |
|
Invalid shipToAccountNumber |
{
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0070",
"type": "ERROR",
"reason": "Invalid shipToAccountNumber",
"message": "shipToAccountNumber cannot exceed 17 characters in length. Enter a valid shipToAccountNumber up to 17 characters and resubmit request."
}
]
} |
shipToAccountNumber exceeds the maximum length of 17 characters. Enter a valid shipToAccountNumber that does not exceed 17 characters and resubmit the request. If further assistance is needed, contact TI Customer support center https://support.ti.com/csm |
|
Invalid endCustomerNumber |
{
"errors": [
"errorCode": "ERR-BKG-ORDER-API-0080",
"type": "ERROR",
"reason": "Invalid endCustomerNumber",
"message": "endCustomerNumber cannot exceed 17 characters in length. Enter a valid endCustomerNumber up to 17 characters and resubmit request."
}
]
} |
endCustomerNumber exceeds the maximum length of 17 characters. Enter a valid endCustomerNumber that does not exceed 17 characters and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
|
Invalid contactName |
{
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0090",
"type": "ERROR",
"reason": "Invalid contactName",
"message": "contactName cannot exceed 40 characters in length. Remove this optional field or enter a valid contactName up to 40 characters and resubmit request."
}
]
} |
contactName exceeds the maximum length of 40 characters. Enter a valid contactName that does not exceed 40 characters or leave this optional field blank and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
|
Invalid contactPhoneNumber |
{
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0100",
"type": "ERROR",
"reason": "Invalid contactPhoneNumber",
"message": "contactPhoneNumber cannot exceed 30 characters in length. Remove this optional field or enter a valid contactPhoneNumber up to 30 characters and resubmit request."
}
]
} |
contactPhoneNumber exceeds the maximum length of 30 characters. Enter a valid contactPhoneNumber that does not exceed 30 characters OR leave this optional field blank and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
|
Invalid contactEmailAddress |
{
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0110",
"type": "ERROR",
"reason": "Invalid contactEmailAddress",
"message": "contactEmailAddress cannot exceed 132 characters in length. Remove this optional field or enter a valid contactEmailAddress up to 132 characters and resubmit request."
}
]
}{
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0120",
"type": "ERROR",
"reason": "Invalid contactEmailAddress",
"message": "contactEmailAddress is not valid. Remove this optional field or enter a valid contactEmailAddress and resubmit request."
}
]
} |
contactEmailAddress exceeds the maximum length of 132 characters. Enter a valid contactEmailAddress that does not exceed 132 characters or leave this optional field blank and resubmit the request If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
|
Invalid contactEmailAddress |
{
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0130",
"type": "ERROR",
"reason": "Invalid customerESignature",
"message": "customerESignature cannot exceed 60 characters in length. Remove this optional field or enter a valid customerESignature up to 60 characters and resubmit request."
}
]
} |
contactEmailAddress is not valid. Enter a valid contactEmailAddress OR leave this optional field blank and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| Invalid customerESignature | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0140",
"type": "ERROR",
"reason": "Invalid customerCertificationStatement",
"message": "customerCertificationStatement cannot exceed 4000 characters in length. Remove this optional field or enter a valid customerCertificationStatement up to 4000 characters and resubmit request."
}
]
} |
The customerESignature exceeds the maximum length of 60 characters. Enter a valid customerESignature that does not exceed 60 characters OR leave this optional field blank and resubmit the request If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| Invalid customerCertificationStatement | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0150",
"type": "ERROR",
"reason": "Invalid customerOrderAttributes",
"message": "customerOrderAttributes Key and Value cannot exceed 60 characters as the combined total length. Remove this optional field or enter a valid Key and Value pair for customerOrderAttributes up to 60 characters and resubmit request."
}
]
} |
customerCertificationStatement exceeds the maximum length of 4000 characters. Enter a valid customerCertificationStatement that does not exceed 4000 characters OR leave this optional field blank and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
|
Invalid customerOrderAttributes |
{
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0156",
"type": "ERROR",
"reason": "Missing customerLineItemNumber",
"message": "customerLineItemNumber cannot be null or empty. Enter a valid customerLineItemNumber and resubmit request."
}
]
} |
customerOrderAttributes Key and Value pair exceeds the maximum length of 60 characters combined. Enter a valid customerOrderAttributes Key and Value pair that does not exceed 60 characters OR leave this optional field blank and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| Missing customerLineItemNumber | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0160",
"type": "ERROR",
"reason": "Invalid customerLineItemNumber",
"message": "customerLineItemNumber cannot exceed 6 characters in length. Enter a valid customerLineItemNumber up to 6 characters and resubmit request."
}
]
} |
customerLineItemNumber is missing and cannot be null or empty. Enter a valid customerLineItemNumber and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| Invalid customerLineItemNumber | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0164",
"type": "ERROR",
"reason": "Invalid lineItemChangeIndicator",
"message": "lineItemChangeIndicator is not valid. Enter one of the following valid lineItemChangeIndicator: 'U' for Update, or 'X' for Cancel and resubmit request."
}
]
} |
customerLineItemNumber exceeds the maximum length of 6 characters. Enter a valid customerLineItemNumber that does not exceed 6 characters and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
|
Invalid lineItemChangeIndicator |
{
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0164",
"type": "ERROR",
"reason": "Invalid lineItemChangeIndicator",
"message": "lineItemChangeIndicator is not valid. Enter one of the following valid lineItemChangeIndicator: 'U' for Update, or 'X' for Cancel and resubmit request."
}
]
} |
lineItemChangeIndicator is not valid. Enter one of the following valid lineItemChangeIndicator: “U” for Update, or “X” for Cancel and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
|
Invalid shiptoAccountNumber |
{
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0166",
"type": "ERROR",
"reason": "Invalid shiptoAccountNumber",
"message": "shiptoAccountNumber cannot exceed 35 characters in length. Enter a valid shiptoAccountNumber up to 35 characters and resubmit request."
}
]
} |
shiptoAccountNumber exceeds the maximum length of 35 characters. Enter a valid shiptoAccountNumber that does not exceed 35 characters and resubmit the request. If further assistance is needed, contact TI Customer support center https://support.ti.com/csm |
|
Missing tiPartNumber |
{
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0168",
"type": "ERROR",
"reason": "Missing tiPartNumber",
"message": "tiPartNumber cannot be null or empty. Enter a valid tiPartNumber and resubmit request."
}
]
} |
tiPartNumber is missing and cannot be null or empty. Enter a valid tiPartNumber and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| Invalid tiPartNumber | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0170",
"type": "ERROR",
"reason": "Invalid tiPartNumber",
"message": "tiPartNumber cannot exceed 35 characters in length. Enter a valid tiPartNumber up to 35 characters and resubmit request."
}
]
} |
tiPartNumber exceeds the maximum length of 35 characters. Enter a valid tiPartNumber that does not exceed 35 characters and resubmit the request. If you need assistance, contact TI API Support https://api-portal.ti.com/support |
| Invalid customerPartNumber | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0180",
"type": "ERROR",
"reason": "Invalid customerPartNumber",
"message": "customerPartNumber cannot exceed 35 characters in length. Enter a valid customerPartNumber up to 35 characters and resubmit request."
}
]
} |
customerPartNumber exceeds the maximum length of 35 characters. Enter a valid customerPartNumber that does not exceed 35 characters and resubmit the request. If you need assistance, contact TI API Support https://api-portal.ti.com/support |
| Missing customerAnticipatedUnitPrice | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0190",
"type": "ERROR",
"reason": "Missing customerAnticipatedUnitPrice",
"message": "customerAnticipatedUnitPrice cannot be null or empty. Enter a valid customerAnticipatedUnitPrice and resubmit request."
}
]
} |
customerAnticipatedUnitPrice is missing and cannot be null or empty. Enter a valid customerAnticipatedUnitPrice and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support). |
| Invalid customerAnticipatedUnitPrice | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0200",
"type": "ERROR",
"reason": "Invalid customerAnticipatedUnitPrice",
"message": "customerAnticipatedUnitPrice cannot exceed 12 characters in length. Enter a valid customerAnticipatedUnitPrice up to 12 characters and resubmit request."
}
]
} |
customerAnticipatedUnitPrice exceeds the maximum length of 12 characters. Enter a valid customerAnticipatedUnitPrice that does not exceed 12 characters and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| Invalid customerAnticipatedUnitPrice | {
"errors": [
{
" errorCode": "ERR-BKG-ORDER-API-0210",
"type": "ERROR",
"reason": "Invalid customerAnticipatedUnitPrice",
"message": "customerAnticipatedUnitPrice must be a number. Enter a valid customerAnticipatedUnitPrice using numbers and resubmit the request."
}
]
} |
customerAnticipatedUnitPrice is not valid and must contain numbers. Enter a valid customerAnticipatedUnitPrice using numbers and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| Invalid customerCertificateOfConformance | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0220",
"type": "ERROR",
"reason": "InvalidcustomerCertificateOfConformance",
"message": "customerCertificateOfConformance must be of value 'YES', 'Y', or blank string. Enter a valid value for customerCertificateOfConformance and resubmit request."
}
]
} |
customerCertificateOfConformance is not valid and must be of value "YES", "Y", or blank string "". Enter a valid value for customerCertificateOfConformance and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| Invalid customerItemAttributes | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0230",
"type": "ERROR",
"reason": "Invalid customerItemAttributes",
"message": "customerItemAttributes Key and Value cannot exceed 60 characters as the combined total length. Enter a valid Key and Value pair for customerItemAttributes up to 60 characters and resubmit request."
}
]
} |
customerItemAttributes Key and Value pair exceeds the maximum length of 60 characters combined. Enter a valid customerItemAttributes Key and Value pair that does not exceed 60 characters and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| Invalid governmentContractNumber, governmentRating, and governmentQuantity | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0240",
"type": "ERROR",
"reason": "Invalid governmentContractNumber, governmentRating, and governmentQuantity",
"message": "governmentContractNumber, governmentRating, and governmentQuantity cannot exceed 56 characters as the combined total length. Enter a valid governmentContracts / governmentContractNumber, governmentRating, and governmentQuantity up to 56 characters and resubmit request."
}
]
} |
governmentContractNumber, governmentRating, and governmentQuantity exceeds the maximum length of 56 characters combined. Enter a valid governmentContractNumber, governmentRating, and governmentQuantity that does not exceed 56 characters combined and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| Invalid requestedQuantity | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0250",
"type": "ERROR",
"reason": "Invalid requestedQuantity",
"message": "requestedQuantity cannot exceed 10 characters in length. Enter a valid requestedQuantity up to 10 characters and resubmit request."
}
]
} |
requestedQuantity exceeds the maximum length of 10 characters. Enter a valid requestedQuantity that does not exceed 10 characters and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| Invalid requestedQuantity | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0260",
"type": "ERROR",
"reason": "Invalid requestedQuantity",
"message": "requestedQuantity must be a number. Enter a valid requestedQuantity using numbers and resubmit request."
}
]
} |
requestedQuantity exceeds the maximum length of 10 characters. Enter a valid requestedQuantity that does not exceed 10 characters and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| Invalid requestedDeliveryDate | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0270",
"type": "ERROR",
"reason": "InvalidrequestedDeliveryDate",
"message": "requestedDeliveryDate does not a valid date format. Verify and correct the requestedDeliveryDate format to YYYY-MM-DD and resubmit request."
}
]
} |
Invalid date format for requestedDeliveryDate. Enter the valid requestedDeliveryDate format to YYY-MM-DD and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| Invalid customerCurrencyCode | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0280",
"type": "ERROR",
"reason": "Invalid customerCurrencyCode",
"message": "customerCurrencyCode cannot be below 3 characters or exceed 5 characters in length. Enter a valid customerCurrencyCode that is between 3 and 5 characters and resubmit request."
}
]
} |
customerCurrencyCode is not valid and cannot be below 3 characters or exceed 5 characters in length. Enter a valid customerCurrencyCode that is between 3 and 5 characters and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| System error occurred | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-50000",
"type": "ERROR",
"reason": "Systemerroroccurred",
"message": "System error occurred. Execution ID: execution-8405c55b-b05b-44cf-b0b6-75624ff3ce2f-2020.03.26. Contact TI API Support (https://api-portal.ti.com/support with the execution ID."
}
]
} |
System error has occurred. Contact TI API Support (api-portal.ti.com/support with any details such as the execution ID, error message, the error code, the API endpoint, and any other errors encountered. |
| Invalid customerPurchaseOrderNumber or orderNumber | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0290",
"type": "ERROR",
"reason": "Invalid customerPurchaseOrderNumber or orderNumber",
"message": "customerPurchaseOrderNumber or orderNumber is not valid. Enter a valid CustomerPurchaseOrderNumber or orderNumber and resubmit request."
}
]
} |
customerPurchaseOrderNumber or orderNumber is not valid. Enter a valid customerPurchaseOrderNumber or orderNumber and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| Invalid orderNumber | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0300",
"type": "ERROR",
"reason": "Invalid orderNumber",
"message": "orderNumber cannot exceed 10 characters in length. Enter a valid orderNumber up to 10 characters and resubmit request."
}
]
} |
orderNumber exceeds the maximum length of 10 characters. Enter a valid orderNumber that does not exceed 10 characters and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| System Error Response | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0310",
"type": "ERROR",
"reason": "System Error Response",
"message": "System error occurred. Execution ID: execution-8405c55b-b05b-44cf-b0b6-75624ff3ce2f-2020.03.26. Contact TI API Support (https://api-portal.ti.com/support with the execution ID."
}
]
} |
System error has occurred. Contact TI API Support https://api-portal.ti.com/support with any details such as the execution ID, error message, the error code, the API endpoint, and any other errors encountered. |
| TI API is temporarily unavailable | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0320",
"type": "ERROR",
"reason": "TI API is temporarily unavailable",
"message": "This TI API system is currently unavailable between yyyy-mm-dd ##:##and yyyy-mm-dd ##:##CST for scheduled maintenance. Resubmit request after maintenance has ended."
}
]
} |
The TI API system is currently unavailable due to scheduled system maintenance. Resubmit your request after the maintenance has ended. If after the schedule maintenance has ended and issues are still encountered, contact TI API Support https://api-portal.ti.com/support |
|
Missing requestedDeliveryDate |
{
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0330",
"type": "ERROR",
"reason": "MissingrequestedDeliveryDate",
"message": "requestedDeliveryDate cannot be null or empty. Enter a valid requestedDeliveryDate and resubmit request."
}
]
} |
requestedDeliveryDate is missing and cannot be null or empty. Enter a valid requestedDeliveryDate and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| Invalid requestedDeliveryDate | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0340",
"type": "ERROR",
"reason": "Invalid requestedDeliveryDate",
"message": "requestedDeliveryDate must lie within 5 years from current date. Verify and correct the requestedDeliveryDate and resubmit request."
}
]
} |
requestedDeliveryDate is a past date. The requestedDeliveryDate has to be today's date or a date in the future. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
| Invalid customerCurrencyCode | {
"errors": [
{
"errorCode": "ERR-BKG-ORDER-API-0350",
"type": "ERROR",
"reason": "Invalid customerCurrencyCode",
"message": "customerCurrencyCode specified must match the customer profile currency. Enter a valid customerCurrencyCode and resubmit request."
}
]
} |
customerCurrencyCode does not match the currency on the customer's profile. Enter a valid customerCurrencyCode and resubmit the request. If further assistance is needed, contact TI API Support https://api-portal.ti.com/support |
View v2 Backlog order/order change API error codes and meanings (part 2 of 2)
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