TI-API: Access denied response from backlog API calls

Thomas Dombroski

I am able to authenticate with the API servers using my customer key and secret but all API calls afterward get an "Access denied" response.

Here is an example of a response when trying to create a test backlog order:

<HTML><HEAD>
<TITLE>Access Denied</TITLE>
</HEAD><BODY>
<H1>Access Denied</H1>

You don't have permission to access "http://transact-pre.ti.com/v2/backlog/orders" on this server.<P>
Reference #18.e4272417.1689206875.5c1b5ac
</BODY>
</HTML>

I am using the key/secret specifically for the backlog API sandbox. I have a separate key and secret for the Orders API and can successfully create orders. Why are the servers responding with "Access Denied" and what do I need to do to get access?

over 2 years ago

0 Tammy Rawdon over 2 years ago

TI__Genius 9365 points

Hello Thomas, we did some research and I think the piece your missing - is after you receive your authentication token, it needs to be passed in your Order request

as your access token in the header of the order request - as seen here in this screen - you will want to pass an authorization bearer token ( sample only not valid creds as we are in public forum) . All of our APIs require this piec along with your id and key creds I believe you set how long you want your token to be valid and refresh to keep you more secure for access.

0 Thomas Dombroski over 2 years ago in reply to Tammy Rawdon

Prodigy 70 points

I am passing the token I received after authentication with my sandbox client ID and secret. I am using the same header structure as I did when placing an order through the order API (changed my script to use the backlog API URL and the token I received when authenticating with the sandbox credentials).

I am using this URL:

transact-pre.ti.com/.../orders

My headers are:

"Content-Type: application/json"

"Authorization: Bearer <RETURNED_TOKEN_VALUE>"

Is there anything else I can try?

0 Tammy Rawdon over 2 years ago in reply to Thomas Dombroski

TI__Genius 9365 points

Thomas I have replied to you in private message - please let me know if that is helpful or if still more questions or concerns.

0 Tammy Rawdon over 2 years ago in reply to Tammy Rawdon

TI__Genius 9365 points

Hi Thomas, would you mind executing one more time and sending the HTML response as you have sent piror with the most recent reference number once you execute please.

+1 Tammy Rawdon over 2 years ago in reply to Tammy Rawdon

TI__Genius 9365 points

I responded in private message, but an update, the tech team has pinpointed an area that they need to tweak, it has not been resolved as yet, please bear with us and hope that next week, we may have this resolved, until then - our team will try to keep you updated to the status.

0 Paul King over 2 years ago in reply to Tammy Rawdon

TI__Genius 10401 points

Hi Thomas,

We've made a configuration change that should resolve your issue. Can you try again?

Thanks,
Paul

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TI-API: Access denied response from backlog API calls