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TI-API: How to specify email to send purchase confirmation to.

Jacob Frost
Prodigy 160 points
Part Number: TI-API


When placing an order through the API all confirmation emails are sent to me, I assume because I am the one who set up the API. I would like for these emails to go to the individuals placing the orders and worst case sending the email to our internal purchasing group. Is this possible and if so where do I need to specify?

Thank you,

Jacob Frost

  • 0
    TI__Genius 9365 points

    Hi Jacob, I am checking with our dev team, currenlty it seems the response goes to the admin listed on the account - which is yourself, I see that the other purchasers or team members profiles have their email address as their billing and shipping adcresses, but it seems teh initial response may be directed to the admin of the company account and that shows your email address.  I am not sure if the email address can be a group email address, let me do more research on this request.

  • 0 in reply to Tammy Rawdon
    Prodigy 160 points

    Thank you for looking into it!

  • 0 in reply to Jacob Frost
    TI__Genius 9365 points

    it is my understanding if you have a group purchasing email to use, as long as that is setup as the admin email address, it would suffice. I do not know if you access as admin to update  the email address in your myTI dashboard or it would require our dev support to assist with that action.  If you have a purchase group email you would like to share privately we can request the team to assist and see if that solves the issue for you.  i will send you a friend request.

  • 0 in reply to Tammy Rawdon
    Prodigy 160 points

    Sounds good thank you! I have sent a message to you.

  • 0 in reply to Jacob Frost
    TI__Genius 9365 points

    So, it would be best for you all to have a 2nd admin account and this can be the group email for that admin account, if you prefer to do so. You would not want to change your email as you are the admin currently and the only admin at this time.  A company is allowed 2 Admins only.   If you change your email address it would invalidate you and lose your privileges to log in and lose access to line of credit, if in place, as you are the admin and associated purchaser of agreement signee for the company account.

    Additionally, the admin account- the new group one if that is your decision - that email must also be added to the Line of Credit- when you all choose to go that route to be able to purchase against it.  

    Gentle suggestion would be to set a rule for the order response emails you receive that you do not want - to filter by a key word or subject to go to a different email folder for these unwanted email responses.   The other option as you are keeping this current email in place as the admin email, setup a new different email for yourself/company email for all other specific correspondences. At this time these options are what I could think might be available to help filter the extra responses.

    If you all choose to setup up a new admin and new email for an individual or the group email admin -- and intend to remove yourself as the current admin, please setup a 2nd person admin or the group email admin first have it successfully working before you remove yourself as the admin.  IF you do remove yourself as an admin you would need to become a buyer and get setup with a new checkout profile and access etc. once you are no longer the admin if that is the route preferred.

    It is advisable to always have 2 admins on an account.

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