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TUSB3410: driver and error message

user4979989
Intellectual 2800 points
Part Number: TUSB3410

Hi sir,

My customer would like to confirm when using TUSB3410RHBR driver based on centOS 8.0 kernel 4.18.0-80.el8.x86_64 version, is it possible to see the error in below?

ti_usb_3410_5052: probe of 1-1:1.0 failed with error -71DMESG

Thank you.

  • 0
    Guru 242730 points

    "-71" means "protocol error", which can be caused by all sorts of firmware or hardware problems.

    The only way to find the source of the error is to systematically try different devices, cables, and hosts.

  • 0
    TI__Intellectual 2800 points

    Hi Clemens,

    Complete Dmesg shows ti_download_firmware  - error, so is this caused by firmware?

    [45898.789786] usb 1-1: new full-speed USB device number 121 using xhci_hcd

    [45898.937893] usb 1-1: New USB device found, idVendor=0451, idProduct=3410, bcdDevice= 1.00

    [45898.937896] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3

    [45898.937899] usb 1-1: Product: TUSB3410 Boot Device

    [45898.937901] usb 1-1: Manufacturer: Texas Instruments

    [45898.937903] usb 1-1: SerialNumber: TUSB3410       

    [45898.940088] ti_usb_3410_5052 1-1:1.0: TI USB 3410 1 port adapter converter detected

    [45898.940120] usb 1-1: Direct firmware load for ti_usb-v0451-p3410.fw failed with error -2

    [45899.082839] usb 1-1: ti_download_firmware - error downloading firmware, -71

    [45899.082849] ti_usb_3410_5052: probe of 1-1:1.0 failed with error -71

    [45899.082955] usb 1-1: USB disconnect, device number 121

  • 0 in reply to user4979989
    Guru 242730 points

    After the firmware has been downloaded, the device resets itself (which disconnects it from the bus), and then reconnects with its new identity. Apparently, when the driver tells the device to reset, the device does not send back an answer because it is already resetting.

    So if you get a working device after that "disconnect" message, then everything is fine.

  • 0 in reply to Clemens Ladisch
    TI__Intellectual 2800 points

    Hi Clemens,

    So is that mean we can neglect these errors?

    Thank you.

  • 0 in reply to user4979989
    Guru 242730 points

    Yes, this message alone is harmless.