TSER953: ERR-TICOM-ORDER-API-0001

Sachit Gupta

Part Number: TSER953

Tool/software:

I am getting the error "reason": "Product requested quantity is less than or equal to zero", "message": "Resubmit the request. Enter a quantity greater than zero", "data" even though i am entering quantity as 30000. How to resolve this issue

11 months ago

0 Thomas Bejin 11 months ago

TI__Mastermind 21931 points

Hi Sachit,

Thanks for reaching out, I'll follow up here via email to resolve this issue.

Best,

Thomas

0 Sachit Gupta 11 months ago in reply to Thomas Bejin

Prodigy 10 points

I dont need help in placing the order. I need assistance in resolving the API error.

0 Thomas Bejin 11 months ago in reply to Sachit Gupta

TI__Mastermind 21931 points

Hi Sachit,

I am unable to reproduce the error you mentioned above, I was abler to place these products in my cart without issue.

Best,

Thomas

0 Thomas Bejin 11 months ago in reply to Thomas Bejin

TI__Mastermind 21931 points

Hi Sachit,

If you are still experiencing this issue, I would recommend that you reach out to chat support in link below. Generally, E2E is focused on technical support for TI products, unfortunately I cannot provide much help for the web page issue which you experienced here.

Customer support center – Homepage - Customer Support (service-now.com)

Best,

Thomas

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TSER953: ERR-TICOM-ORDER-API-0001