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TPS25740A: has bon sound when plugin Macbook pro

Part Number: TPS25740A
Other Parts Discussed in Thread: TL431

Our customer Colt Advance has a question about the usage of TPS25740A USB TYPE-C PD DFP side with MacBookPro.

 

Customer already paired their TPS25740A USB TYPE-C power supply with MacBookPro to provide 14.8V for the charging, but customer found that when the MacBookPro 100% fully charge +  shut down mode + close the cover then plug into their USB TYPE-C power supply, the MacBookPro will have a “Don” sound, it is normal, after a few second, their USB TYPE-C power supply will drop from 14.8V to 5V, after around 3 second their USB TYPE-C power supply shown the output voltage ramp to 14.8V again and MacBookPro has a “Don” sound again, this symptom will happen in a loop.

 

note: This symptom will not happen with the “original MacBookPro power supply”.

 

Could you please help to check what happen on it and how to solve this issue?

  • Dear TI support community / peer engineers

    Please let me add to the detail - I am Andrew (Colt Advance) - we did more measurements with regard to the VBUS/GND voltage under this situation :

    Our PS - A linear PS implemented with TL431 and power pass transistors - controlled by TPS25740A to TL431 resistor network.

    1. This 25740A LPS (CA-PS ; as in Colt Advance PS) work fine with charging / powering the MBP (2 USBC socket version)
    2. Issue occur when the MBP is fully charged and shut down (not sleep mode) - lid closed
    3. When CA-PS is connected to the MBP under this condition - the VBUS on the USBC is 14.8V (Apple original PS would be 20.3V, another OEM PS is 14.8V) - MBP give out the first "Don" sound - this "Don" sound is expected and signal when PS is inserted and this is common
    4. For Apple PS and OEM-PS would fall back to 5V (or near 5V) - MBP still in shut down mode
    5. For CA-PS - the monitored VBUS (with DMM) drop to 0V and then back to 5V and then 14.8V - then the MBP give out the "Don" sound - signalling that the MBP is booting - and it would (if the lid is open) - this is different from Apple-PS and OEM-PS and is not expected.

    Please let us know :

    1. Has TPS25740A been used in any DFP PS for MBP ? Such product in production ?
    2. Has this so call "corner case" been verified ?
    3. Is LPS implementation causing any concern for interfacing (controlled by) TPS25740A ?

    We are in a pre-production implementation stage and need to make up our plan ASAP - please let us know - Thanks.
    Regards
  • Hi,

    For my understanding, is this "Don" sound coming from the MacBookPro. It could just be the USB Type C cable enumerating once plugged into the port.

    I'll take a look into this and will get back to you once there is an update.

    Regards,

    Jimmy Hua

  • Sounding once is expected - the MB is booted up though - which is not expected (Please see my added details posted 10 minutes ago - this is Andrew of Colt Advance.
  • Dear TI support community / peer engineers

    Please let me add to the detail - I am Andrew (Colt Advance) - we did more measurements with regard to the VBUS/GND voltage under this situation :

    Our PS - A linear PS implemented with TL431 and power pass transistors - controlled by TPS25740A to TL431 resistor network.

    1. This 25740A LPS (CA-PS ; as in Colt Advance PS) work fine with charging / powering the MBP (2 USBC socket version)
    2. Issue occur when the MBP is fully charged and shut down (not sleep mode) - lid closed
    3. When CA-PS is connected to the MBP under this condition - the VBUS on the USBC is 14.8V (Apple original PS would be 20.3V, another OEM PS is 14.8V) - MBP give out the first "Don" sound - this "Don" sound is expected and signal when PS is inserted and this is common
    4. For Apple PS and OEM-PS would fall back to 5V (or near 5V) - MBP still in shut down mode
    5. For CA-PS - the monitored VBUS (with DMM) drop to 0V and then back to 5V and then 14.8V - then the MBP give out the "Don" sound - signalling that the MBP is booting - and it would (if the lid is open) - this is different from Apple-PS and OEM-PS and is not expected.

    Please let us know :

    1. Has TPS25740A been used in any DFP PS for MBP ? Such product in production ?
    2. Has this so call "corner case" been verified ?
    3. Is LPS implementation causing any concern for interfacing (controlled by) TPS25740A ?

    We are in a pre-production implementation stage and need to make up our plan ASAP - please let us know - Thanks.
    Regards
  • Hi Andrew,

    Is it possible for you to provide a PD message from a PD analyzer? It would also help us if you can describe how many times the VBUS cycles (5V to 0V to 5V to 14.8V) in a 1 minute interval. This can give us a good clue on where the issue occurs. 

    Regards,

    Jimmy Hua 

  • Jimmy

    We don't have this PD analyzer tool in house - would TI office around us has this tool ?

    The 14.8V would stay for around 5 sec - then it would drop to 0V (this would stay briefly - less than 1 sec as observed on DMM) - then it would go to 5V (also briefly - less than 1 sec) - then go to 14.8V

    The cycle repeat same as above.

    Do you think this is normal and do you have a MBP (under the fully charged ; shut down condition) to test out with 25740A ?

    Thanks.
  • This morning we reviewed the flow and has a hypothesis : 

    The 14.8V to 0V (while Apple PS would go to 5V) - may mean under this situation either : 

    - Our PS section is not dropping the 14.8V to 5V quick enough (So MBP detect a over-voltage situation so disconnect / shut down the PD VBUS 

    - TPS25740A is receiving / interpreting the PD common to switch to 5V  - also causing the same disconnect / shut down of the PD VBUS 

    Then the CA-PS switch up again to 14.8V 

    Jimmy - can you give a email to send the video private ? 

    Regards 

  • Hi Andrew,

    Can you provide your email contact information? I would like to take this discusion offline from E2E.

    Regards,

    Jimmy Hua

  • Jimmy

    Please send andrew@coltadvance.com

    Thanks
  • Hi Andrew,

    If I was able to answer your question, can you click the Verify Answer button?
  • Hi Jimmy

    Sure - can you show me where the "Verify Answer" button location is ?
  • Hi Andrew,

    I think you should be able to see the "Verify Answer" button now that I posted as a suggest as answer.

    Regards,
    Jimmy Hua
  • Hi Jimmy - I can see there is a new button at the top of - which is "Answer Suggested" 

    I don't see "Verify Answer" button so far 

    Please let me know if there might be anything wrong.

    Anyway your answer provided and we verify that as able to solve our question. 

    Regards