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TPD7S019: what will influence ESD ability?

Part Number: TPD7S019


Customer use TPD7S019-15 to replace Onsemi CM2009-02QR, and they test ±3.5KV contact ESD on pin DB15 of VGA.

But they found machines using TPD7S019-15 were black screen or crash. after reset, they work again.

do you have any idea about why it act like this?

thank you!

Best regards,