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TRS3232E: pin 5 and pin 6 short to GND damage of TRS3232

Part Number: TRS3232E

Hi team,

My customer is using the TRS3232E now. Currently we have found 4/120 pcs sockets' pin 5 and pin 6 are short to GND. Do you have some ideas about which condition will make the pin 5 and pin 6 short to GND damage? Thanks.