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USB-CTM-MINIDK-EVM: Issues with connecting

Part Number: USB-CTM-MINIDK-EVM

Hi team,

My customer has recently purchased a development kit from TI, but can’t seem to get it to work with our application.

https://www.ti.com/lit/ug/sllu248b/sllu248b.pdf?ts=1619476047504&ref_url=https%253A%252F%252Fwww.ti.com%252Ftool%252FUSB-CTM-MINIDK-EVM

They are attempting to get video output via HDMI to a Windows Surface Pro device, but it won’t connect for some reason.

Also, they would like to charge a device with at least 18W, but that won’t work either.  Ideally, I would like to attach a keyboard and mouse as well.

They suspect they are missing some drivers or the problem is “pilot error”.

Thank you in advance for your help!

Errol