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TPS65987D: Cable testing

Part Number: TPS65987D
Other Parts Discussed in Thread: TPD6S300

TPS65987D support,

Our customer is working with TPS65987D on their own board.  The DFP is either a laptop or the TPS65987D EVM. 

They can negotiate to 20V all the time with a short cable with no emarker.  With a 6 foot cable, they very rarely get 20V working and usually see Legacy mode indicated on the DFP EVM Sink Trace.  With a 10 foot cable, the 20V Vbus is established about 1/3 times.

What is meant by the Legacy Mode?

What should we investigate next to figure out why this is happening?

Thanks,
Darren