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TPS65987EVM: TPS65987EVM : How to connect to Application Customization Tool

Part Number: TPS65987EVM

Dear support team, 


 We purchased a TPS65987 EVM last week.
    - the EVM is powerd by 20V
    - other setting are default
I connected my smartphone to the type-C connector of EVM and I confirmed that the smartphone can be charged by above condition.

However, even if I connect the PC to the mircoUSB connector and start the Application Customization Tool, I cannot see the board configuration at all.
I tried to monitor the I2C waveform and confirmed that it was not output. Of course, I have confirmed that the FTDI port is visible in the device manager of the PC.

Please let me know how to check the board configuration of the EVM with the Application Customization Tool.

Best regards,